Payment terms for month-to-month managed websites, SEO, AI Search Visibility, reputation and typed website chat.
Effective date: October 7, 2026
Scope of This Billing Policy
This Billing Policy applies to paid capture 5 Managed Digital Presence services, including managed websites, SEO, AI Search Visibility, reputation monitoring and response assistance, typed automated website chat, and separately accepted Review Outreach or custom work.
“capture 5,” “we,” “us” and “our” mean the service provider identified in the accepted order document. “Client,” “you” and “your” mean the business purchasing the services and its authorized representatives.
The accepted order identifies the client, selected services, covered website and locations, recurring fees, separate project charges, service-start date, monthly renewal date, scope, approvals and applicable policies. An inquiry form or chat conversation is not a paid order or payment authorization.
Business-to-Business Use
capture 5 is a business-to-business service for commercial, professional, organizational and institutional use. It is not offered for personal, family or household use.
The person accepting the paid order must be authorized to bind the identified client business.
The person authorizing payment must be authorized to use that payment method.
The client is responsible for charges arising from its accepted order, separately authorized work and valid payment authorization.
A website visit, general inquiry, payment method entry, business-material upload or service use does not by itself authorize an unapproved charge.
The client must keep its business, billing contact and payment information current.
Internal disagreements among owners, managers, employees or payment-card holders do not by themselves erase valid amounts owed. Unauthorized charges and billing errors remain subject to review and applicable rights.
Pricing, Plans, and Fees
capture 5 Complete is a recurring monthly package. The Managed Website Launch is a separate one-time charge. Additional standard pages, optional Review Outreach, larger websites and approved custom work are charged separately as stated in the accepted order.
The standard launch includes up to five pages and two initial revision rounds within the approved scope.
Hosting and reasonable ongoing maintenance are included during active paid service within the agreed package scope.
Review Outreach is an optional recurring add-on. Pricing and included volume are confirmed separately.
Additional pages, substantial custom functionality, migrations, integrations, additional websites or locations and other work beyond scope require a disclosed quote and documented approval before additional charges.
Paid external tools, domain registration, export and transition services are included only where identified in the accepted order.
Discounts, credits, promotions and custom terms must be approved in writing.
Current public pricing appears on the Pricing page. The accepted order controls the client's selected services, fees, billing schedule and authorized scope. A one-time project charge does not create a multi-month subscription commitment.
Public pricing may change for future purchases. Changes to an existing client's agreed fees or renewal pricing must follow the accepted agreement and applicable notice or consent requirements. Updating a website price does not by itself authorize a higher charge to an existing client.
Month-to-Month Service
Standard capture 5 Complete subscriptions and standard recurring monthly add-ons are month-to-month from the start. There is no required multi-month minimum commitment.
The accepted order identifies the service-start date, monthly fee, renewal date and billing period. Each authorized monthly renewal covers the next billing period unless cancelled before that renewal.
The Managed Website Launch, additional standard pages and separately approved custom work are separate charges. Cancelling monthly service does not automatically erase valid charges for completed work or separately accepted project obligations.
There is no multi-month early-cancellation penalty and no charge for future unrenewed standard monthly periods. Valid charges for the current paid period, completed work and separately approved obligations remain subject to the accepted agreement and applicable law.
Recurring Payment Authorization
Before recurring billing begins, the client must separately accept a paid order and authorize the agreed payment arrangement. The recurring fee, billing frequency, renewal date, separate project charges, applicable credit card surcharge and cancellation process must be clearly disclosed before authorization.
Submitting the website contact form, entering payment details or asking about a package does not by itself authorize recurring charges. The current inquiry form starts a conversation with the team. It is not a self-checkout.
Following valid acceptance and authorization, capture 5 and its authorized payment processors may charge the approved payment method for:
Accepted monthly package and add-on fees.
The separately accepted Managed Website Launch and additional-page charges.
Custom work approved in writing.
Applicable taxes and government charges.
A disclosed and authorized credit card surcharge, subject to the Credit Card Payments section.
Valid existing balances and other charges expressly authorized by the accepted agreement and permitted by law.
Authorized recurring charges may be processed without a new signature for each scheduled renewal. Failed payments may be retried within the accepted authorization and applicable rules. Updated credentials supplied by the client or made available through authorized payment-provider or card-network services may be used where permitted.
Cancellation stops future renewal charges as described below. Collection of a valid existing balance is separate from renewal authorization and does not allow a cancelled subscription to keep renewing. Revocation of a payment authorization must be handled according to applicable law and payment rules; it does not by itself erase a valid existing debt.
Payment authorization acknowledgment
I am authorized to act for the identified business and use the selected payment method. I authorize the disclosed recurring monthly fees, separately accepted project charges, applicable taxes and any disclosed credit card surcharge under the accepted order and payment authorization. I understand the monthly renewal date, cancellation process and that standard recurring service has no required multi-month minimum commitment.
Credit Card Payments
Where permitted by applicable law, card-network rules and the applicable payment-processing arrangements, capture 5 applies a 3% surcharge to credit card payments. The surcharge is reduced when necessary so it does not exceed our actual applicable processing cost, the applicable card-network cost-of-acceptance limit or any lower permitted limit. No surcharge is applied where prohibited.
Bank account payments, including ACH: no credit card surcharge.
Debit cards and prepaid cards: no credit card surcharge, even if processed using a credit option.
Credit cards: a 3% surcharge where permitted, reduced when a lower limit applies.
The applicable surcharge rate, surcharge amount and total payment amount will be clearly disclosed before payment authorization. The surcharge will appear separately on the receipt. Publishing this policy does not replace the required notice at the payment point or authorize an undisclosed charge.
For recurring credit card payments, the disclosed surcharge also applies to each authorized renewal, subject to the same limits. Any required notice or authorization for a change in the surcharge or recurring payment amount must be provided before that change applies. An existing client is not charged a newly introduced surcharge solely because this page has been updated.
Clients may avoid the credit card surcharge by using an available bank account, debit card or prepaid card payment method. Any independent charge imposed by the client's bank or card issuer is separate from capture 5's surcharge.
Monthly Renewal
Standard recurring services renew monthly until cancelled. A sufficient cancellation request received before the next scheduled renewal stops that renewal. Service ends at the end of the current paid billing period unless an earlier date is agreed or required by law.
The accepted order confirms the monthly renewal date and recurring amount. Internal review delays do not move a timely cancellation into another paid period.
Changes to future renewal pricing or service terms must follow the accepted agreement and any required notice or consent process. capture 5 may decline a future renewal, discontinue a plan or request updated payment arrangements, subject to its accepted obligations and applicable law.
Refunds, Credits, and Setoff
Except where required by law or expressly agreed in an accepted order, fees for completed service periods, the current paid monthly period, prepared work and separately approved custom work are non-refundable. Cancellation normally ends service at the end of the current paid period.
Launch, additional-page and custom project charges are handled according to the accepted scope, work performed, authorized commitments and applicable law. They are not a penalty for cancelling monthly service.
Unused time, client-side onboarding delays, missing materials or approvals and changes in business direction do not automatically create a refund.
Customer nonresponse, review ratings and independent platform decisions do not by themselves create a refund entitlement.
Changes in rankings, indexing, AI answer inclusion, traffic, leads, bookings, sales or revenue do not by themselves create a refund entitlement.
capture 5 may provide an appropriate correction, refund or service credit for a verified issue.
A disputed charge should be reviewed through the billing process. Unilateral withholding or setoff is subject to the accepted agreement and applicable law.
This section does not remove capture 5's responsibility to perform accepted work, authorize charges for future unrenewed months or limit a mandatory right or remedy that cannot legally be waived.
Failed Payments and Past-Due Balances
A failed charge, expired payment method, insufficient funds, processor decline, payment reversal or nonpayment may leave a valid amount unpaid. A failed payment does not by itself cancel the plan.
capture 5 may retry a valid charge within the accepted payment authorization and applicable rules.
capture 5 may request an updated payment method or cleared funds before affected service resumes.
Affected hosting, maintenance, SEO work, AI Search Visibility work, monitoring, response assistance, chat or separately accepted outreach may be paused or restricted where permitted.
Unpaid deliverables or new work may be withheld where the accepted agreement and law permit.
capture 5 may pursue valid unpaid balances and properly recoverable costs.
No future unrenewed standard monthly fees become due merely because a payment fails or service is suspended or cancelled. Mandatory privacy responses, data return or deletion cannot be withheld contrary to applicable law.
Chargebacks and Payment Reversals
A chargeback, bank dispute or payment reversal does not by itself cancel service or determine whether the underlying business balance is valid. The client retains applicable payment-network rights and non-waivable legal rights.
Clients should report suspected errors promptly through the contact form using “Billing Dispute” in the notes. This review process does not prevent a client from exercising an available bank or card-network dispute right.
capture 5 may review the authorization, invoice, accepted agreement and service records.
A valid amount may remain owed after a temporary credit or reversal.
Service may be paused or restricted when reasonably necessary to address material payment or fraud risk.
Reasonable, documented processor, collection, court, arbitration or legal costs may be recovered only where permitted by law, applicable payment rules and the accepted agreement.
Relevant records may be provided to authorized payment providers, financial institutions, arbitrators, courts, collection providers or legal advisers where lawful and necessary.
Knowingly false or fraudulent disputes involving a valid authorized charge may constitute a breach. A genuine billing dispute is not automatically treated as fraud. Future unrenewed standard monthly fees are not accelerated because a payment is disputed.
Collection of Valid Unpaid Balances
When a valid amount remains unpaid, capture 5 may pursue remedies available under the accepted agreement and applicable law.
Recovery of valid charges for the current or completed paid service period.
Recovery of separately accepted launch, additional-page, add-on or custom-work charges and applicable taxes.
Recovery of valid payment-reversal balances.
Recovery of reasonable, documented collection, processor, court, arbitration or legal costs where permitted and properly recoverable.
Referral of a valid unpaid business balance to an authorized collection provider or legal adviser.
Use of the agreed dispute-resolution process or another lawful recovery method.
A valid existing balance may remain collectible after service ends. Standard month-to-month service does not create a right to accelerate future unrenewed monthly charges or impose a multi-month early-cancellation penalty.
Cancellation and Billing Effect
The client may request cancellation at any time. A sufficient cancellation request received before the next scheduled renewal stops that renewal. Service ends at the end of the current paid billing period unless an earlier date is agreed or required by law.
Use the capture 5 contact form and enter “Cancellation Request” in the notes. An authorized account or billing cancellation method may also be used where available. No sales call, new purchase or retention conversation is required.
Identify the business, relevant account or order, authorized requester and affected service or location where needed.
The request date is when a sufficient request is received, not when the team completes its review.
capture 5 will confirm receipt and the effective date after reasonable account and authority verification.
Internal review delays do not extend the subscription or create another renewal.
Keep a record of the request and confirmation.
Cancellation stops future renewal charges. It does not erase valid current-period charges, completed work, separately approved project obligations, applicable taxes or other valid existing balances. There is no required multi-month minimum and no charge for future unrenewed standard monthly periods.
Public comments, social media posts and messages to unrelated third parties are not designated cancellation channels. An email unsubscribe does not by itself cancel a paid plan. A request that clearly asks for both cancellation and an opt-out must be handled for both purposes.
Hosting and other managed services may end when the paid period ends. Website handover, exports, domain arrangements, licenses and transition support follow the accepted order and applicable privacy obligations. Cancellation does not automatically include ongoing hosting or unrestricted export of platform-dependent features.
Email Opt-Out and Billing Cancellation
Unsubscribing from promotional email, changing communication preferences, requesting customer suppression or submitting a privacy request does not by itself cancel the client's paid service or erase a valid existing balance.
Use the cancellation process to end future monthly renewals. If a request clearly asks for both cancellation and an opt-out, capture 5 will address both.
Required privacy responses and rights must be handled independently of a payment dispute. Necessary billing, account, legal, security and service communications may continue where permitted, even after an optional promotional email opt-out.
Suspension or Termination for Payment Risk
capture 5 may pause, restrict, suspend or end affected service when reasonably necessary to address material payment, fraud, legal, privacy, security or operational risk.
Valid unpaid charges or repeated payment failures.
Unauthorized or suspicious payment activity.
Refusal to address a valid unpaid balance.
Unavailable required payment permissions or a material breach of the accepted agreement.
Where practical, capture 5 will provide notice and an opportunity to address the issue. Immediate action may be necessary to protect accounts, customers, data or systems.
Suspension or termination does not erase valid existing balances, accelerate future unrenewed standard monthly fees or excuse non-waivable obligations. Available remedies remain subject to the accepted agreement and applicable law.
Client Delays and Billing
The accepted order identifies when paid service and billing begin. capture 5 may begin approved preparation, onboarding, website work, account configuration, SEO checks, AI Search Visibility work, reputation setup or typed chat configuration after the required paid acceptance and authorization.
The client must provide accurate business details, authorized assets, content, service information and timely approvals.
Website or account work may require authorized domain, listing or connected-account access.
Customer records are required only for services that use them, such as separately accepted Review Outreach.
Missing materials, permissions, configured links or approvals may delay the affected work.
Any agreed pause or revised service-start or launch schedule should be documented in writing.
Client delays do not automatically pause an active paid period or create a refund, credit or extension. They do not create a multi-month commitment or prevent cancellation of future renewals.
capture 5 remains responsible for its own accepted work and any applicable remedy. A general inquiry or unapproved upload does not start paid billing.
Taxes, Fees, and Currency
Unless the accepted order states otherwise, prices are listed and charged in U.S. dollars. Applicable sales taxes, use taxes, VAT, GST, duties and government charges may apply. capture 5 may collect and remit taxes where required.
The client is responsible for independent banking, currency-conversion, cross-border, wire and financial-institution charges associated with its payment. capture 5's credit card surcharge is separately governed by the Credit Card Payments section.
Reasonably requested tax documentation, exemption certificates or applicable VAT, GST or withholding information should be supplied accurately. Where a withholding or deduction is legally required, the parties will follow applicable law and accepted written tax terms.
Taxes and independent institution charges do not authorize an undisclosed fee imposed by capture 5.
International Billing
capture 5 operates from the United States, including New Jersey. International service and payment availability depend on the accepted scope, actual processing capabilities and applicable law.
The client must use an authorized payment method capable of paying in the currency stated in the accepted order.
Exchange-rate differences and independent financial-institution charges may apply.
Applicable VAT, GST, withholding and local payment requirements must be addressed where required.
Recurring billing, payment authorization and any credit card surcharge remain subject to applicable law and payment rules. A surcharge is not applied where prohibited.
Serving a market does not imply a local legal entity, office, tax registration, government approval or payment-processing presence. This policy does not establish compliance in every country or remove mandatory rights.
Billing Communications
capture 5 may send necessary billing communications to the client's authorized billing contacts, account contacts or other appropriate business representatives.
Invoices, receipts and payment confirmations.
Payment reminders and failed-payment notices.
Recurring payment or renewal notices where required or used.
Billing dispute, cancellation and account-status confirmations.
Necessary collection, legal, security and service notices.
The client should keep contact information current. Opting out of optional promotional email does not stop necessary billing or service messages where permitted by law. Billing messages must not be used to bypass an applicable marketing opt-out.
Billing Errors and Dispute Review
If you believe a billing error occurred, use the contact form promptly and enter “Billing Dispute” in the notes. Provide enough information to identify and review the charge.
Client business name and relevant account or order.
Authorized billing contact.
Invoice number or transaction date.
Amount and reason for the dispute.
Relevant supporting information supplied through an approved process.
Do not submit full card numbers, security codes, bank credentials, passwords or unnecessary sensitive information in the form. Payment details should be updated only through the approved secure payment process.
capture 5 will review the issue and provide an appropriate correction or explanation. A billing dispute does not by itself cancel service or remove valid undisputed amounts, but it does not restrict applicable bank, card-network, statutory or other non-waivable rights.
Service Fees and Business Results
Fees pay for accepted managed website, SEO, AI Search Visibility, reputation, typed automated chat and optional outreach work. They are not contingent on rankings, indexing, AI answer inclusion, customer participation, review volume, star ratings, platform publishing, traffic, leads, bookings, sales or revenue unless a specific accepted written agreement expressly provides otherwise.
Independent platforms and customers make their own decisions. Automated answers and response assistance require the agreed information, approvals and configuration. Business results are not guaranteed.
These limits do not excuse capture 5 from performing accepted work, remove responsibility for its own conduct or eliminate a mandatory remedy. A claim of nonperformance is reviewed under the accepted agreement rather than dismissed solely because results are not guaranteed.
Conflicts follow the order of precedence in the accepted Service Agreement. Mandatory law controls where the parties cannot agree otherwise. The Data Processing Addendum governs relevant data-processing matters within its scope.
The accepted order identifies the client's specific fees, scope and billing schedule. Standard recurring service under this policy is month-to-month. A general website summary, inquiry or automated chat answer does not authorize a new fee or amend an accepted order.
Changes to This Billing Policy
capture 5 may update this policy to reflect changes in services, pricing, payment arrangements, security, tax requirements, applicable law or business operations. Updates show a revised effective date.
Material changes apply prospectively unless applicable law or a mutually accepted agreement permits different treatment. An update does not retroactively increase an agreed charge, authorize an undisclosed surcharge or create a minimum subscription commitment.
Changes to an existing client's fees, recurring authorization or accepted order must follow the required notice, amendment and consent process. Publishing updated terms alone does not authorize an additional charge.
Contact capture 5
Use the contact form for billing, invoices, payment updates, suspected errors or cancellation. Enter “Billing Question,” “Payment Method Update,” “Billing Dispute” or “Cancellation Request” in the notes as appropriate.
Include the business name, relevant account or order and enough information to identify the request. Do not include full payment details, passwords or unnecessary sensitive information.
Formal legal notices and service of process must follow applicable law and any notice address in the accepted agreement. The contact form does not replace legally required service of process.
capture 5 operates from New Jersey, United States.
