Billing Policy

Scope of This Billing Policy

This Billing Policy applies to paid capture 5 plans, checkout purchases, invoices, recurring payment arrangements, payment authorizations, payment methods on file, failed payments, chargebacks, collection activity, cancellation requests, refunds, credits, and billing communications.

This Billing Policy works together with the capture 5 Terms of Use, Campaign Agreement, Privacy Policy, Email Terms, Opt-Out Policy, Data Processing Addendum, Disclaimer, Review Platform Disclaimer, checkout terms, invoices, order forms, and other applicable accepted service documents.

Business-to-Business Use

capture 5 is a business-to-business service. By purchasing, paying for, approving, or using a capture 5 plan, the purchaser represents that the service is being obtained for business, commercial, professional, or organizational purposes and not for personal, family, or household use.

• The purchaser is authorized to bind the client business.
• The person submitting a payment method is authorized to use that payment method.
• The client is responsible for charges approved through checkout, invoice, payment authorization, order form, written approval, or service use.
• Internal disputes among owners, managers, employees, partners, contractors, or payment-card holders do not automatically waive valid amounts owed to capture 5.
• The client is responsible for keeping its account, billing contact, payment method, and authorization information current.

Pricing, Plans, and Fees

capture 5 pricing may be displayed on pricing pages, checkout pages, invoices, order forms, proposals, or other accepted written service documents.

Pricing may vary by plan, customer volume, locations, included services, platform coverage, account needs, add-ons, custom work, business requirements, country, tax treatment, or accepted written terms.

• Plan charges are due according to the checkout page, invoice, order form, or recurring billing schedule.
• Standard capture 5 plans do not include setup fees.
• Custom, enterprise, multi-location, integration, migration, technical, legal, procurement, or specially requested work may have an additional fee when disclosed and accepted in writing.
• Promotional pricing, discounts, credits, exceptions, and custom terms must be approved by capture 5 in writing.
• Public pricing may change for future purchases, plan changes, new clients, or future renewal periods.
• Website summaries do not override accepted checkout terms, invoices, order forms, or signed written agreements.

90-Day Initial Service Term

Unless an accepted order document states otherwise, standard paid capture 5 plans begin with a minimum 90-day initial service term.

The initial term begins on the service-start date stated in the accepted order document. When no separate service-start date is stated, the term begins on the date the paid plan is purchased or approved.

• Monthly charges remain due throughout the initial term.
• Stopping use of the service does not automatically end the initial term.
• Failure to complete onboarding does not automatically end the initial term.
• Failure to provide usable customer information does not automatically end the initial term.
• Failure to approve links, business information, video, configuration, or account materials does not automatically end the initial term.
• Changing vendors, management, ownership, employees, or payment methods does not automatically end the initial term.
• Suspension caused by breach, nonpayment, prohibited information, or unacceptable risk does not automatically waive amounts already due.

Recurring Payment Authorization

By submitting a payment method, approving checkout, paying an invoice, approving a plan, signing an order, or authorizing service, the client authorizes capture 5 and its payment processors to charge the payment method for amounts properly due under the accepted service documents.

Authorized charges may include:

• Recurring monthly plan charges.
• Approved add-ons or separately accepted custom work.
• Applicable sales taxes, VAT, GST, duties, or government charges.
• Failed-payment balances.
• Valid chargeback or payment-reversal balances.
• Amounts properly due during the accepted initial term.
• Charges due during an active month-to-month renewal period.
• Processor, collection, legal, or enforcement costs when expressly permitted by applicable law and the accepted agreement.

Recurring charges may be processed without a separate signature for each scheduled charge. capture 5 may retry failed charges and may use updated payment credentials made available through an authorized payment provider or card-network account-updater service where permitted.

Month-to-Month Renewal

After the standard 90-day initial term, paid plans continue month-to-month unless an accepted order document states otherwise or the service is properly cancelled.

• Renewal charges may continue automatically until a valid cancellation becomes effective.
• Cancellation requests do not erase amounts already due.
• Cancellation requests submitted during the initial term may apply to renewal after the initial term.
• Future renewal pricing or service terms may change after reasonable notice where required by applicable law or the accepted agreement.
• capture 5 may decline renewal, discontinue a plan, require updated payment information, or require prepayment for future service.

Refunds, Credits, and Setoff

Except where required by applicable law or expressly stated in an accepted written agreement, fees billed and paid for capture 5 services are non-refundable.

• No automatic refund for unused service time.
• No automatic refund for onboarding delays.
• No automatic refund for missing, inaccurate, or unusable customer information supplied by the client.
• No automatic refund for client-side approval, staffing, platform, management, or operational delays.
• No automatic refund because a customer does not respond or leave a review.
• No automatic refund because an independent review platform filters, hides, delays, rejects, removes, or does not publish a review.
• No automatic refund because ratings, customer sentiment, review content, or platform outcomes differ from expectations.
• No automatic refund because the client changes vendors, management, ownership, operations, or business direction.
• No automatic refund for suspension caused by nonpayment, prohibited information, unlawful instructions, or material breach.

Nothing in this section limits a mandatory right or remedy that applicable law does not permit the parties to waive.

Failed Payments and Past-Due Balances

A failed charge, expired payment method, blocked payment, insufficient funds, closed account, revoked authorization, stop-payment instruction, processor decline, bank decline, payment reversal, or refusal to pay a valid charge may create a payment default.

• capture 5 may retry the failed payment.
• capture 5 may request an updated payment method.
• capture 5 may require cleared payment or prepayment before continuing service.
• capture 5 may pause, suspend, restrict, or stop service.
• capture 5 may withhold reports, account work, response support, or other service activity while the account is delinquent.
• capture 5 may declare unpaid amounts remaining in the accepted initial term due when permitted by law and the applicable service documents.
• capture 5 may pursue recovery of valid unpaid balances and properly recoverable costs.

Chargebacks and Payment Reversals

A chargeback, bank dispute, payment reversal, or cardholder dispute involving a valid authorized charge does not automatically cancel the service or determine that the underlying business balance is invalid.

• Clients should first contact capture 5 in writing and provide a reasonable opportunity to review an alleged billing error.
• The client remains responsible for valid charges even when a financial institution temporarily credits or reverses the payment.
• capture 5 may pause, suspend, or terminate service after a chargeback or payment dispute.
• capture 5 may pursue unpaid amounts remaining under the accepted initial term or active renewal period.
• capture 5 may recover properly documented chargeback, processor, collection, court, arbitration, or legal costs where permitted by law and contract.
• capture 5 may provide accepted agreements, checkout records, invoices, payment authorizations, service records, and communications to payment processors, financial institutions, arbitrators, courts, collection providers, or legal advisers.

Collection Rights and Acceleration

When an amount properly due to capture 5 remains unpaid, capture 5 may pursue remedies available under the Billing Policy, Campaign Agreement, Terms of Use, checkout terms, invoice terms, accepted order documents, and applicable law.

• Recovery of unpaid monthly plan charges.
• Recovery of approved add-ons, custom work, taxes, or other accepted service charges.
• Recovery of valid failed-payment, chargeback, or payment-reversal balances.
• Acceleration of amounts remaining in the accepted initial term when permitted by law and the applicable agreement.
• Recovery of reasonable collection, processor, court, arbitration, or legal costs when permitted and properly recoverable.
• Referral of an unpaid business balance to a collection provider or legal adviser.
• Use of arbitration, court proceedings, or another lawful recovery process.

capture 5 may continue to pursue a valid unpaid balance after an account is suspended, terminated, cancelled, closed, or inactive.

Cancellation and Billing Effect

Cancellation requests must be submitted in writing to [email protected] or through another official cancellation method stated in the client’s account or accepted order documents.

Verbal statements, social media messages, comments, informal discussions, or unsupported messages sent through unrelated third parties do not cancel service unless capture 5 confirms the cancellation in writing.

• A request submitted during the 90-day initial term does not automatically remove charges due during that term.
• A request submitted during the initial term may be treated as a request not to renew after the initial term.
• After the initial term, cancellation becomes effective at the end of the then-current paid billing period unless applicable law or an accepted agreement requires another date.
• Cancellation stops eligible future renewal charges after the effective cancellation date.
• Cancellation does not waive unpaid balances, valid payment-reversal balances, taxes, or other amounts already due.

Email Opt-Out Is Not Billing Cancellation

Unsubscribing from email, changing communication preferences, requesting customer suppression, submitting a privacy request, or asking not to receive promotional messages does not cancel a capture 5 paid plan, payment authorization, invoice, recurring charge, initial term, or unpaid balance.

• Email opt-out does not cancel billing.
• Privacy request does not cancel billing.
• Data deletion request does not cancel billing.
• Customer unsubscribe does not cancel billing.
• Blocking capture 5 email does not cancel billing.
• Stopping communication with capture 5 does not cancel billing.

A client seeking to end paid service must follow the official cancellation process.

Suspension or Termination for Payment Risk

capture 5 may pause, suspend, restrict, or terminate service when payment, fraud, chargeback, collection, account, compliance, security, provider, platform, or business risk makes continued service unreasonable.

• Failed or repeatedly declined payments.
• Blocked, expired, or invalid payment methods.
• Chargeback or payment-dispute activity.
• Refusal to pay valid amounts owed.
• Suspicious or unauthorized payment activity.
• Failure to update required payment information.
• Material breach of the Billing Policy, Campaign Agreement, Terms of Use, or accepted checkout terms.

Suspension or termination does not automatically waive payment obligations that arose before the effective suspension or termination date.

Client Delays Do Not Automatically Pause Billing

capture 5 may begin account preparation, onboarding, configuration, business voice preparation, Human Trust Video placement, review-link configuration, billing setup, and operational work after purchase or approval.

• Failure to provide customer information does not automatically pause billing.
• Failure to provide approved review links does not automatically pause billing.
• Failure to provide Human Trust Video direction does not automatically pause billing.
• Failure to approve business information, assets, messaging, or account configuration does not automatically pause billing.
• Staff, management, platform, or internal approval delays do not automatically pause billing.
• Failure to respond to reasonable onboarding requests does not automatically pause billing.
• Client-side data-quality issues do not automatically pause billing.

Taxes, Fees, and Currency

Unless an accepted order document states otherwise, capture 5 prices are listed and charged in United States dollars.

The client is responsible for taxes, duties, assessments, and financial-institution charges associated with the purchase or use of capture 5 services.

• Sales tax, use tax, VAT, GST, digital-service tax, withholding tax, or similar taxes where applicable.
• Bank fees, payment-provider fees, currency-conversion fees, cross-border charges, or wire fees.
• Government duties, assessments, or regulatory charges imposed by the client’s jurisdiction.
• Tax documentation, exemption certificates, VAT identification, GST information, or withholding documentation reasonably requested by capture 5.

When a legally required withholding or deduction applies, the parties will follow applicable law and any accepted written tax terms.

International Billing

capture 5 operates from the United States, including New Jersey.

Serving businesses across the United States, United Kingdom, Canada, Australia, New Zealand, Ireland, and English speaking countries may involve international payment processing, foreign exchange, local tax rules, and cross-border financial-institution charges.

• International clients are responsible for using a payment method capable of processing the stated currency.
• International clients are responsible for exchange-rate differences and independent financial-institution charges.
• International clients are responsible for applicable VAT, GST, withholding, and local payment obligations.
• International clients are responsible for confirming that recurring business billing and payment authorization are lawful for their organization and payment method.
• Country coverage does not mean capture 5 maintains a legal entity, office, tax registration, government approval, or payment-processing presence in every market.

Billing Communications

capture 5 may send billing-related communications to owners, managers, authorized users, payment contacts, billing contacts, account contacts, or other business representatives associated with the client account.

Billing communications may include:

• Invoices and receipts.
• Payment reminders.
• Failed-payment notices.
• Recurring payment notices where used.
• Chargeback or dispute notices.
• Collection notices.
• Cancellation confirmations.
• Account suspension notices.
• Legal, security, service, and account notices.

Opting out of promotional email does not stop necessary billing, payment, collection, legal, security, account, or service communications.

Billing Errors and Dispute Review

A client that believes a billing error occurred should contact capture 5 promptly in writing and provide enough information to investigate the issue.

Relevant information may include:

• Client business name.
• Billing contact name.
• Invoice number or transaction date.
• Amount disputed.
• Reason for the dispute.
• Supporting documentation.

Reporting a billing issue does not automatically suspend the initial term, recurring payment authorization, or the obligation to pay undisputed amounts.

No Results-Based Billing

capture 5 fees pay for the managed reputation service and are not contingent on customer responses, review volume, review ratings, customer sentiment, platform publication, search visibility, traffic, leads, appointments, sales, bookings, revenue, or another business outcome.

• Fees remain due whether or not customers respond.
• Fees remain due whether or not customers leave reviews.
• Fees are not adjusted based on review ratings or review content.
• Fees are not adjusted because a platform publishes, filters, hides, removes, delays, or declines a review.
• Fees are not adjusted based on search ranking, traffic, leads, appointments, sales, bookings, or revenue.

Relationship to Other Legal Terms

This Billing Policy works together with the Terms of Use , Campaign Agreement , Privacy Policy , Cookie Policy , Email Terms , Opt-Out Policy , Disclaimer , Review Platform Disclaimer , Data Processing Addendum , checkout terms, invoices, order forms, and applicable accepted service documents.

If this Billing Policy conflicts with a more specific mutually accepted written agreement, the more specific agreement controls for the applicable client relationship and billing issue.

Billing terms in accepted order documents control over general website descriptions and marketing summaries.

Changes to This Billing Policy

capture 5 may update this Billing Policy to reflect changes in pricing, payment providers, billing practices, service structure, legal requirements, tax rules, international operations, or business operations.

Updated terms will be posted with a revised effective date. Material changes apply prospectively unless applicable law or an accepted agreement permits different treatment.

An update does not retroactively increase an active client’s agreed price or extend an active initial term unless the client accepts the change or the applicable order documents permit it.

Contact capture 5

Questions about billing, invoices, failed payments, payment-method updates, chargebacks, cancellation billing effects, or payment records may be sent using the contact information below.