Opt-Out Policy

Scope of This Opt-Out Policy

This Opt-Out Policy applies to unsubscribe requests, suppression records, email preferences, objections, and communication restrictions related to capture 5 website communications, business-to-business marketing email, client service email, and managed customer review outreach.

This policy primarily applies to:

• Customers whose names and email addresses are supplied by a client business for authorized review outreach.
• Prospective clients, active clients, billing contacts, authorized users, and other business representatives who communicate with capture 5.

Email-Based Review Outreach

The standard capture 5 customer review service is email-based. It uses limited first-party customer names and email addresses supplied by the client business after a real customer experience.

Review outreach may include a thank-you message, Human Trust Video placement, neutral review request, approved review destinations, a direct way to contact the business, unsubscribe functionality, and related operational information.

• Eligible customers receive a neutral opportunity to provide honest feedback.
• Customers may receive a direct way to contact the business when they need help.
• Review outreach may include an unsubscribe link, reply-based opt-out method, preference option, or another suppression method.
• capture 5 may suppress a customer email address when required or appropriate.
• Standard review outreach does not include outbound SMS, MMS, or automated voice calling.

Customer Review Outreach Opt-Outs

A customer who receives a capture 5 review outreach email on behalf of a client business may use the unsubscribe method included in the email or another available opt-out method provided by capture 5.

• The opt-out may stop future capture 5 review outreach for the applicable client business account.
• The email address may be recorded in capture 5 suppression systems.
• The opt-out may be shared with the client business when needed to honor the request or update client-side records.
• The opt-out may not automatically stop communication sent directly through systems controlled by the client business.
• The opt-out does not control email, notifications, account messages, or settings maintained by an independent review platform.

Business Contact Marketing Opt-Outs

Prospective clients, active clients, owners, managers, employees, billing contacts, authorized users, and other business representatives may opt out of capture 5 promotional or marketing email where an unsubscribe method is provided or applicable law requires one.

• A marketing opt-out may stop future promotional email to the specific business contact address.
• A marketing opt-out does not stop necessary billing, payment, legal, security, service, account, support, or operational communications.
• A marketing opt-out does not cancel a plan, order, invoice, payment authorization, or agreed service term.
• Business records may be retained when needed for billing, accounting, tax, security, fraud prevention, disputes, collections, or legal compliance.

Opting Out Is Not Service Cancellation

An unsubscribe request, preference change, do-not-email request, objection, or suppression request does not cancel a capture 5 service plan, accepted checkout, campaign agreement, order form, payment authorization, invoice, unpaid balance, or agreed initial service term.

• Clients must follow the cancellation process stated in the Terms of Use and applicable order documents.
• Opting out of email does not automatically end valid payment obligations.
• Opting out does not stop recurring billing that remains contractually due.
• Opting out does not waive failed-payment balances, valid chargeback balances, committed initial-term amounts, lawful collection costs, or other amounts already owed.
• capture 5 may continue necessary legal, billing, payment, service, security, and account notices where permitted or required.

How to Opt Out

Available opt-out methods may depend on the type of email, sending system, client account, recipient location, and service configuration.

• Use the unsubscribe link or instructions included in the email.
• Reply with a clear unsubscribe request where reply-based opt-out is supported.
• Email [email protected] with the subject line “Customer Opt-Out.”
• Contact the client business directly when the request concerns communication sent through systems outside capture 5.
• Use a preference center or opt-out tool when one is provided.

A manual request should include the email address to be suppressed, the business involved, the type of message received, and enough information for capture 5 to locate the correct record.

Opt-Out Processing Timing

capture 5 uses reasonable efforts to process unsubscribe and opt-out requests promptly and within applicable legal requirements.

Processing time may depend on the sending system, request method, identity matching, client account, service provider, location, and whether the request was sent to capture 5 or received first by the client business.

• Automated unsubscribe links may process faster than manual requests.
• Manual requests may require review, matching, verification, or coordination with the client.
• Some email may already be queued, in transit, or being processed when an opt-out is received.
• Suppression generally applies to the specific email address identified in the request.
• Multiple email addresses may require separate suppression.

Suppression Records

capture 5 may maintain suppression and operational email records to honor opt-outs, reduce unwanted email, document compliance, prevent future sending, investigate complaints, resolve disputes, and protect legal rights.

• Records may include the email address, date, request source, client-account reference, suppression reason, delivery status, complaint status, and limited operational notes.
• Suppression records may remain after other customer outreach records are deleted.
• Limited suppression information may be shared with the applicable client business when needed to honor the request.
• Suppression records are not sold to advertisers or data brokers.
• capture 5 may decline to delete a suppression record when deletion could cause additional unwanted email or interfere with a legal obligation.

Client Business Responsibilities

The client business remains responsible for its customer relationship, customer-data source, required notices, lawful authority, consent records, internal do-not-contact lists, and opt-out requests received directly by the business.

• Do not submit customers whose applicable opt-out, objection, or do-not-contact request must be honored.
• Promptly notify capture 5 of customer opt-outs, restrictions, exclusions, objections, or privacy requests that affect review outreach.
• Maintain internal suppression and do-not-contact systems.
• Do not use capture 5 to bypass a customer preference or valid opt-out.
• Do not instruct capture 5 to email a customer when the client lacks the required authority.
• Update client-owned systems separately when those systems are not controlled by capture 5.

Resubmission of Suppressed Contacts

A client must not knowingly re-upload, re-add, reintroduce, or resubmit a suppressed, unsubscribed, excluded, objecting, or do-not-contact customer unless the client has documented lawful authority and the prior restriction no longer applies.

• capture 5 may automatically reject or suppress a resubmitted address.
• capture 5 may pause or suspend service when repeated resubmission creates risk.
• capture 5 may require confirmation, documentation, or corrected information before service continues.
• capture 5 may reject a list that appears designed to bypass customer preferences or suppression controls.

Client-side data errors, repeated resubmissions, or suppression problems do not automatically cancel valid payment obligations under an accepted agreement.

Direct Contact Path and Customer Concerns

Review outreach may include a direct way for customers to contact the client business when they need help. That contact path is separate from the unsubscribe process.

• A customer concern is not automatically an unsubscribe request.
• An unsubscribe request is not automatically a customer complaint.
• A customer may both opt out and contact the business about a concern.
• The client is responsible for addressing customer concerns that require action by the business.
• capture 5 does not guarantee resolution of a concern or that a customer will leave, change, remove, or avoid a review.

Opt-Out Requests and Privacy Rights Requests

An opt-out generally means a person does not want certain future email. A privacy rights request may involve access, correction, deletion, restriction, objection, portability, or other rights provided by applicable privacy law.

• Opt-outs may be handled through unsubscribe and suppression systems.
• Privacy requests may require identity verification, client coordination, or additional review.
• For client-provided customer information, the client business may be responsible for responding to the request.
• capture 5 may forward a request to the client or direct the requester to the client where appropriate.
• Information may be retained when needed for suppression, billing, legal compliance, security, disputes, fraud prevention, or another lawful purpose.

Privacy requests may be sent to [email protected] with the subject line “Privacy Request.”

Service, Billing, Legal, and Security Email

Certain email may be necessary to operate the business, manage accounts, process payments, provide service, protect systems, comply with law, and enforce accepted agreements.

Opting out of promotional email or customer review outreach does not necessarily stop:

• Billing and invoice notices.
• Failed-payment or payment-method notices.
• Authorized recurring-payment notices.
• Chargeback, dispute, collection, or balance notices.
• Legal or regulatory notices.
• Security and fraud-prevention notices.
• Service and account-administration messages.
• Communications needed to complete, maintain, document, or enforce the business relationship.

Third-Party Review Platforms

Opting out of capture 5 email does not control email, account notices, review requests, moderation messages, privacy settings, or other communications sent by an independent review platform.

• Google, Facebook, Yelp, Better Business Bureau, Trustpilot, and other platforms control their own notification, privacy, and account settings.
• capture 5 cannot unsubscribe a person from an independent platform account or notification system.
• capture 5 does not control whether a platform publishes, filters, displays, ranks, removes, or retains a review.
• Customers and client businesses should use the platform’s own settings, privacy tools, help center, or support process for platform-specific requests.

International Opt-Out Handling

Serving businesses across the United States, United Kingdom, Canada, Australia, New Zealand, Ireland, and English speaking countries may involve different email, privacy, unsubscribe, consent, and marketing rules.

• capture 5 uses reasonable efforts to honor opt-outs according to applicable requirements and available service functionality.
• The client remains responsible for the rules that apply to its customers, industry, location, and customer relationship.
• International clients must determine whether their use of capture 5 is lawful and appropriate in each jurisdiction.
• Local laws may impose different deadlines, consent requirements, objection rights, identification requirements, or unsubscribe standards.
• Mandatory legal rights that cannot be waived remain subject to applicable law.

Verification, Abuse, and False Requests

capture 5 may request reasonable information to locate, match, or verify the correct record before completing a manual opt-out, suppression, preference, or privacy request.

capture 5 may deny, delay, limit, or require additional verification for a request that appears fraudulent, abusive, automated, incomplete, unauthorized, malicious, impossible to verify, or designed to interfere with a client account, customer relationship, billing record, or service system.

• Additional information may be requested to identify the correct address or account.
• Requests submitted by unauthorized third parties may be declined.
• Records may be preserved to investigate fraud, abuse, security threats, disputes, chargebacks, or legal claims.
• Unsupported or unlawful bulk suppression demands may be limited or rejected.

Suspension and Service Protection

capture 5 may pause, restrict, suspend, or terminate service when opt-out, suppression, complaint, bounce, customer-data, or list-quality issues create material legal, privacy, security, platform, deliverability, payment, customer-experience, or business risk.

• Improper, inaccurate, or unlawful customer information.
• Repeated submission of suppressed contacts.
• Failure to notify capture 5 of customer opt-outs.
• Attempts to bypass unsubscribe or suppression systems.
• High complaint rates, spam reports, or serious deliverability problems.
• Client instructions that conflict with law, platform rules, or capture 5 policies.

Suspension, refusal, or termination for risk or breach does not automatically waive unpaid balances, valid initial-term obligations, failed-payment amounts, chargeback balances, lawful collection costs, or other remedies.

No Guarantee of Complete or Immediate Blocking

capture 5 uses reasonable processes to honor opt-outs and suppression requests, but no email system can guarantee instant or complete blocking in every circumstance.

• Email may already be scheduled, queued, in transit, or processing when the request is received.
• Different systems and service providers may update at different times.
• Multiple email addresses may require separate suppression.
• Client-owned systems may require a separate update by the client.
• Independent review platforms may maintain separate email and notification systems.
• Necessary legal, billing, security, account, service, or transactional email may still be permitted or required.

Relationship to Other Legal Terms

This Opt-Out Policy works together with the Terms of Use, Privacy Policy, Cookie Policy, Email Terms, Disclaimer, Platform Disclaimer, Data Processing Addendum , checkout terms, and applicable order documents.

If this policy conflicts with a more specific mutually accepted written agreement, the more specific accepted agreement controls for that client relationship.

Changes to This Opt-Out Policy

capture 5 may update this policy to reflect changes in law, email systems, service providers, review outreach, suppression practices, privacy requirements, platform rules, or business operations.

Updated terms will be posted with a revised effective date. Material changes apply prospectively unless applicable law or an accepted agreement permits different treatment.

Contact capture 5

Questions about this Opt-Out Policy, an unsubscribe request, a suppression request, or an email preference may be sent using the contact information below.