How to stop marketing and review requests, manage communication choices and ask for privacy assistance.
Effective date: October 6, 2026
Scope of This Opt-Out Policy
This policy explains unsubscribe requests, communication preferences, suppression records and related privacy choices across capture 5 inquiries, managed websites, hosting and maintenance, SEO, AI Search Visibility, reputation monitoring and response assistance, typed automated website chat and optional Review Outreach.
It applies to people receiving capture 5 marketing, people contacting us through forms or chat, client representatives receiving service messages and customers whose information a client supplies for authorized outreach.
“capture 5,” “we,” “us” and “our” refer only to capture 5. A “client” is the business purchasing, authorizing or using our services. The sender, message purpose, recipient location and applicable law determine which requirements apply.
capture 5 Complete combines the five core services. Sending review requests to customer lists is a separate optional add-on. Submitting an inquiry does not accept a paid order, authorize billing or automatically consent to unrelated marketing.
Optional Email-Based Review Outreach
Optional Review Outreach requests honest feedback from eligible customers after a genuine experience with the client business. Review monitoring and public response assistance do not automatically include customer-list outreach.
The standard email outreach described here uses limited first-party customer names and email addresses supplied by the client. It may include a thank-you, a neutral review request, permitted review destinations, a direct way to contact the business, necessary sender information and a functioning unsubscribe method.
Customers can provide honest feedback without being pressured to leave a favorable rating.
Unsubscribe methods must meet the requirements that apply to the message and recipient.
Valid opt-outs and objections will be honored for the relevant sender and communication scope.
The email outreach described here does not include text messages or automated calls.
Features, recipients, volume and sending limits follow the accepted add-on and order documents.
Opting out of outreach does not prevent a customer from contacting the business or leaving an honest review independently.
Customer Review Outreach Opt-Outs
A customer receiving a review-request email sent through capture 5 on behalf of a client can use the unsubscribe method included in that email. A clear objection received through another valid channel will also be handled according to its scope and applicable law.
The identified address will be suppressed from further outreach covered by the request.
Where required, recipients can stop all marketing from the relevant sender, rather than only one campaign.
Only information needed to honor the request, document compliance and prevent future unwanted sending will be retained for those purposes.
Limited information may be shared with the client when needed to update its communication restrictions.
A request received through one channel must not be ignored merely because it also affects another channel controlled by the same sender.
The request does not automatically change every independent system operated by the client or a review platform. The client remains responsible for updating its own systems and honoring restrictions that apply to its communications.
Business Contact Marketing Opt-Outs
Prospective clients, active clients, owners, employees, billing contacts and other business representatives can opt out of capture 5 promotional email using the method provided. A business email address is not a blanket exemption from unsubscribe requirements.
We will stop promotional email covered by a valid request within the applicable deadline. Where the law provides a right to object to processing for direct marketing, we will stop that processing as required, including related profiling where applicable.
Necessary service, billing, security or legal communications may continue where permitted. Their actual purpose determines the rules that apply; calling a promotional message a service notice does not make it exempt.
A marketing opt-out does not by itself cancel an accepted service order or remove a valid payment obligation. Records needed for lawful accounting, security, dispute handling or compliance may be retained under the Privacy Policy and applicable law.
Opting Out Is Not Service Cancellation
Stopping marketing or review outreach is separate from ending a paid service. An unsubscribe request alone does not cancel an accepted order, invoice, payment authorization or agreed service term.
Clients seeking cancellation should follow the Terms of Use and accepted order documents. The shared contact form can be used to submit a clear cancellation request in the notes. The submission date controls as described in those terms; a sales call is not required to request cancellation.
If a message clearly requests both cancellation and an email opt-out, we will handle both requests according to their respective requirements. We will not disregard a clear cancellation request simply because it also asks to stop email.
Valid balances, service-term obligations and permitted account notices remain governed by the accepted agreement and applicable law. This policy does not create a new fee, extend a service term or waive a mandatory cancellation right.
How to Opt Out
Use the direct unsubscribe method provided in the email. Depending on the message, this may be a link, a preference control or a supported reply instruction.
Select the unsubscribe option to stop the messages covered by that choice.
Use an all-marketing option where provided or required.
Reply with a clear unsubscribe request when the message offers a reply-based method.
If the method fails, use the capture 5 contact form to report the problem. This is an additional assistance route, not a condition of unsubscribing.
For communications sent independently by a client or another platform, use its available controls or contact channel as appropriate.
An ordinary email unsubscribe must not require payment, a purchase, a sales call, an account login or identifying information beyond what applicable law permits. Where the law limits the information to an email address, no business name, telephone number or other identifying information will be required.
For troubleshooting, you may voluntarily provide the sender, approximate date or a copy of the message without unnecessary sensitive information. Completing the capture 5 sales inquiry form is not the required unsubscribe process.
Opt-Out Processing Timing
capture 5 will process valid unsubscribe requests promptly and within the deadline required by applicable law. A deadline is a maximum, not a reason to delay a request that can be processed sooner.
For covered United States commercial email, requests must be honored within 10 business days.
For covered Canadian commercial electronic messages, requests must be processed without delay and no later than 10 business days.
For covered Australian commercial electronic messages, unsubscribe requests must be honored within five working days.
Other applicable jurisdictions may impose different requirements, including an obligation to stop direct marketing after a valid objection.
Required unsubscribe methods must remain available for the legally required period. In the United States and Australia, covered messages generally require at least 30 days; covered Canadian messages require at least 60 days.
Provider coordination, internal queues or client-side updates do not extend a mandatory deadline. An email already transmitted before processing may arrive afterward, but this does not permit continued sending beyond the applicable deadline.
Suppression ordinarily identifies the address supplied. If a request covers additional addresses or channels, we will assess and honor its scope as required rather than automatically treating it as one narrow campaign choice.
Suppression Records
We may retain limited suppression information to honor communication restrictions, prevent renewed unwanted sending, document compliance and investigate related complaints.
Records may include the email address, date, request source, relevant sender or client account, restriction type and limited operational notes.
A suppression record may remain after other outreach information is deleted when retention is necessary and lawful.
Only information reasonably needed for the relevant purpose will be used or shared.
Limited information may be shared with the affected client to help it honor the request.
Suppression records are not sold to advertisers or data brokers and are not used to create a new marketing audience.
A deletion request will be assessed under applicable law. Where a lawful exception permits retaining a minimal record to prevent unwanted contact, we will explain that retention when required. Suppression information is subject to appropriate access controls and the retention principles in the Privacy Policy.
Client Business Responsibilities
Clients are responsible for the customer relationship, lawful data source, required notices, applicable permission records and communication restrictions received directly by their business.
Do not submit contacts whose applicable opt-out or objection must be honored.
Promptly provide capture 5 with restrictions that affect authorized outreach or configured follow-up.
Maintain accurate internal do-not-contact and suppression records.
Do not use customer uploads, website forms, typed chat, booking tools or other channels to bypass a valid restriction.
Update independently operated systems and ensure staff follow the same restrictions.
Do not instruct capture 5 to send messages without the authority required for the recipient and message purpose.
When a client receives a restriction that affects capture 5 sending, it must notify us before that person is included in future covered communications. An inquiry or chat conversation does not automatically authorize unrelated marketing.
These client responsibilities do not remove capture 5’s own legal or contractual duties.
Resubmission of Suppressed Contacts
A client must not knowingly re-upload, re-add or resubmit a suppressed contact to restart messages covered by a valid restriction. Re-uploading a list, making another purchase or changing a campaign name does not by itself remove an opt-out.
Sending may resume only when there is documented lawful authority and the prior restriction no longer applies, including valid renewed permission where required. Any change must be appropriate to the recipient, sender, purpose and applicable law.
Re-uploaded lists must be checked against relevant suppression records before sending.
capture 5 may reject or suppress a resubmitted address where the restriction remains in force.
We may request supporting records or corrected information before approving further sending.
Repeated attempts to bypass restrictions may result in a paused or restricted service.
Any remaining payment obligations or remedies are determined by the accepted agreement and applicable law. A data error does not automatically cancel an order, and this policy does not create additional payment obligations.
Direct Contact and Customer Concerns
A review request may offer a way to contact the client business about a service concern. That contact route is separate from unsubscribing.
A complaint is not automatically an opt-out, and an opt-out is not automatically a complaint. If a customer clearly makes both requests, both must be addressed appropriately.
The client is responsible for resolving concerns that require its action. capture 5 may support approved routing, alerts or response assistance within the accepted scope, but does not guarantee resolution or a change to a customer’s review.
Customers remain free to leave honest feedback. Assistance, an unsubscribe request or complaint handling must not be conditioned on removing a review or changing its rating.
Opt-Outs and Privacy Rights
An email opt-out generally stops covered future messages. A privacy request may involve access, correction, deletion, restriction, portability, an objection to processing or other rights provided by applicable law.
Privacy rights can apply to information collected through websites, forms, typed chat, booking connections, outreach and other managed services. The rights and responsible organization depend on the information, processing role and applicable law.
Ordinary email unsubscribe requests are handled through communication and suppression controls without unnecessary identity verification.
Separate privacy requests may require proportionate verification where permitted, especially before disclosing information or changing sensitive account records.
For information processed on a client’s behalf, the client may be responsible for responding. We will provide assistance or route the request as appropriate to our role and duties.
Lawful retention exceptions may apply to minimal suppression, accounting, security, dispute or compliance records.
Use the shared capture 5 contact form and enter “Privacy Request” in the notes for privacy assistance. Authorized agents and appeals will be handled as required by applicable law. See the Privacy Policy for further information.
Email unsubscribe choices do not automatically change cookie, analytics or advertising preferences. Where consent or an opt-out is required, the applicable website controls must provide those choices. Legally recognized universal opt-out signals, including Global Privacy Control where applicable, must be honored for covered processing. This policy does not itself install those controls; see the Cookie Policy.
Service, Billing, Legal and Security Email
After a promotional opt-out, certain communications may continue when their actual purpose and applicable law permit or require them.
Invoices, authorized payment notices and necessary account administration.
Security alerts, fraud prevention and legally required notices.
Requested support replies, onboarding information, content approvals and website launch or maintenance notices.
Agreed SEO or AI Search Visibility reporting, review alerts and response approvals.
Configured website form, typed chat or booking notifications and relevant responses to a person’s inquiry.
Necessary communications concerning a dispute, lawful balance or accepted agreement.
A message is not exempt merely because it is labeled “service,” sent to an existing customer or includes account information. Promotional content can change the requirements that apply to the message.
Continuing permitted account notices does not authorize unrelated advertising or renewed review requests covered by an opt-out. Ending a service does not create permission to market to the former client.
Independent Review Platforms
An opt-out from capture 5 sending does not automatically change notifications or account settings maintained independently by a review platform.
Platforms such as Google, Facebook, Yelp, Better Business Bureau and Trustpilot control their own notices, moderation, privacy settings and accounts. Mentioning a platform here does not mean every platform or feature is supported by capture 5.
Use the platform’s own available controls for messages it sends independently. For messages sent through capture 5 on a client’s behalf, use the unsubscribe method in that message. See Supported Review Platforms for service information.
Platform settings do not override a valid restriction that applies to capture 5 or the client’s own communications.
International Opt-Out Handling
Email, privacy and marketing rules differ across the United States, Canada, the United Kingdom, Ireland, Australia, New Zealand and other locations. Requirements can depend on the recipient, message purpose, processing activity and evidence of permission.
capture 5 will honor applicable unsubscribe and objection requirements. Mandatory deadlines and rights are not limited by available provider functionality or a client’s preferred workflow.
Clients must understand and comply with the requirements that apply to their customers, industry and intended communications, including relevant notices, permissions and records. We may refuse or pause sending when the required authority cannot be established.
Client instructions do not remove capture 5’s own obligations. No provision in this policy excludes a right or responsibility that applicable law does not permit the parties to exclude.
Record Matching and Request Protection
We may use the email address and limited message information to identify the correct suppression record. Ordinary unsubscribe requests must not be burdened with an account login, identity documents, fees, a sales inquiry or extra identifying information that applicable law does not permit us to require.
For separate requests involving access to personal information, sensitive account changes or an authorized agent, proportionate verification may be used where permitted. We will not apply that process automatically to a routine email unsubscribe.
We may protect systems against genuine fraud, malicious traffic and unauthorized changes. Those measures must not obstruct valid opt-outs, disregard legally recognized universal signals or reject a request merely because it was submitted through an automated or authorized channel.
If a request cannot be matched, we will seek only the clarification reasonably needed and allowed by law. Security review and record preservation remain subject to applicable processing deadlines and privacy duties.
Suspension and Service Protection
capture 5 may pause, restrict or refuse affected sending when communication practices create material legal, privacy, security, platform or deliverability risk.
Unlawful or materially inaccurate customer information.
Repeated submission of suppressed contacts.
Failure to provide applicable opt-outs or restrictions.
Attempts to bypass unsubscribe or suppression controls.
Serious spam complaints, sending abuse or delivery problems.
Instructions that conflict with law, platform requirements or accepted service terms.
Where practical, we may provide notice and an opportunity to correct the issue. Immediate protective action may be necessary in some circumstances.
Suspension, termination, payment obligations and remedies are governed by the accepted Terms of Use, order documents and applicable law. This policy does not waive mandatory remedies or capture 5’s duty to honor valid requests.
Processing Limits and Separate Systems
An email already transmitted before an opt-out is processed may arrive afterward. We will apply relevant suppression controls promptly and within applicable legal deadlines; scheduling or provider delays do not authorize continued prohibited sending.
Clients and independent platforms may operate systems outside capture 5’s control. The responsible sender must update those systems where required. We will coordinate relevant restrictions within our role and will not ignore a broader valid request because another system is involved.
Different addresses or channels may need to be identified to apply the requested restriction correctly. This does not justify demanding unnecessary personal information or forcing repeated campaign-by-campaign opt-outs when an all-marketing choice is required.
Permitted service, security, billing or legal notices remain subject to the actual message purpose and applicable law. No technical limitation in this section reduces a mandatory right or deadline.
A more specific mutually accepted agreement may control the client relationship where lawful. It cannot override a mandatory unsubscribe right, privacy obligation or other requirement that the parties cannot exclude.
Publishing this policy does not create a paid service order, authorize recurring billing or obtain a person’s marketing consent.
Changes to This Policy
We may update this policy to reflect changes in our services, communication systems, suppression practices, privacy requirements, platform rules, applicable law or business operations.
Updates will be posted with a revised effective date. Material changes apply prospectively unless applicable law or a valid accepted agreement permits different treatment, and additional notice will be provided where required.
An update does not reset a prior unsubscribe, create new marketing permission or remove a valid communication restriction.
Contact capture 5
Use the unsubscribe method in the email as the direct route for stopping covered outreach or marketing. You do not need to purchase a service, attend a call or complete a sales inquiry to unsubscribe.
For assistance with a failed method or a policy question, use the shared capture 5 contact form. Enter “Customer Opt-Out,” “Privacy Request” or “Opt-Out Policy Question” in the notes, as appropriate. This form is an additional assistance route, not a condition of honoring an unsubscribe.
For troubleshooting, provide the recipient email address and, if useful, the sender or approximate message date. Do not include passwords, full payment details or unnecessary sensitive information.
capture 5 operates from New Jersey, United States.
