How independent platforms, connected tools and automated features relate to capture 5 services.
Effective date: October 6, 2026
Independent Platforms
capture 5 provides managed digital presence services covering websites, SEO, AI Search Visibility, reputation management and typed automated website chat. Review-request outreach is a separate optional service.
Search engines, AI search services, review destinations, social networks, directories, booking systems and other independent platforms operate their own accounts, systems, policies and enforcement processes. capture 5 does not own or control those platforms.
This disclaimer explains service boundaries when our work involves those platforms. It does not remove capture 5’s obligations for the work we accept or for processing performed on a client’s behalf.
Platform Names and Brand References
Names, logos and product references may identify review destinations, search experiences or connections relevant to the services. Examples may include Google, Google Business Profile, Google Maps, Google AI Mode, Gemini, ChatGPT, Claude, Microsoft Bing, Perplexity, Facebook, Yelp, Better Business Bureau and Trustpilot.
A reference does not establish sponsorship, endorsement, partnership, preferred treatment or special technical access. It does not mean every named platform or feature is included or supported.
Third-party names, trademarks and logos belong to their respective owners. Any actual connection or accepted feature is determined by the service scope and available permissions.
Platform Decisions and capture 5 Work
capture 5 performs the website, optimization, monitoring, response assistance, chat setup and other work expressly included in the accepted service scope. Independent platforms determine their algorithms, eligibility rules, moderation and account decisions.
We cannot direct a platform to publish a review, approve a profile, index a page, include a business in an AI answer or restore an account. We remain responsible for the agreed work within our role, including appropriate handling of access and authorized instructions.
An external platform limitation is not a blanket exemption from our own accepted duties or mandatory legal responsibilities.
Review Publishing, Display and Removal
A review platform may delay, filter, reject, hide, remove or moderate a review or response under its own rules. It may change how reviews are recommended, counted or displayed.
capture 5 cannot guarantee that a submitted review will publish, remain visible, count toward a rating or affect a ranking. Response assistance does not give us control over a customer’s review.
Where included and permitted, we can assist with monitoring, authorized responses or appropriate reporting. The platform retains the final decision.
Search Visibility and Business Results
SEO and AI Search Visibility support the organization, accessibility and clarity of the client’s digital presence. They do not guarantee indexing, rankings, local placement, review snippets, star displays, AI citations or inclusion in an AI-generated answer.
Results can depend on competition, location, query wording, source quality, platform systems, account eligibility and customer behavior. Search engines and AI services may produce different results for different people and at different times.
capture 5 does not promise a particular amount of traffic, inquiries, appointments, bookings, sales or revenue. This limitation does not reduce the specific optimization and maintenance work accepted in the service agreement.
AI Search and Source Selection
AI Search Visibility may include approved content organization, business and entity clarity, FAQ structure, appropriate schema, crawlability, indexation checks and authorized search account configuration within scope.
These activities help make the business information clearer to search systems. They do not purchase placement or create an official relationship with an AI search service.
Search and AI systems choose their own sources, wording, links and presentation. They may omit a business, use older information or generate an inaccurate summary. capture 5 cannot require those systems to cite, recommend or describe a client in a particular way.
The client should keep supplied business information current and report material errors. We can address the sources or settings we are authorized to manage; an external answer itself remains under the platform’s control.
Links and Approved Destinations
Approved destinations may include business profiles, review pages, contact routes, booking pages or other links included in the accepted service scope. The client must provide accurate destinations and maintain the required account rights.
A valid URL does not establish permission to send review requests there. Only destinations that permit the proposed activity may be used for outreach. For example, Yelp’s policy prohibits businesses from asking for Yelp reviews; a profile reference is not permission to solicit them.
Platforms can change URLs, account requirements or destination availability. When a problem affects links we manage, the parties will coordinate a suitable correction or alternative within scope. Responsibility for an incorrect or broken link depends on its cause and the accepted obligations.
capture 5 may refuse a destination or instruction that creates legal, privacy, security or platform-policy risk.
Client Accounts and Platform Rules
The client must have the rights and authority needed for its profiles, accounts, content, connected tools and requested processing. It is responsible for its underlying business information and for complying with rules that apply to its own conduct.
Provide accurate profile ownership, access permissions and business details.
Use review requests only where permitted and with appropriate customer-contact authority.
Approve accurate response instructions, booking details and public content.
Notify capture 5 promptly of access changes, account restrictions, inaccurate information or relevant complaints.
Do not instruct us to impersonate a platform, bypass controls or misrepresent a customer experience.
Client duties do not eliminate capture 5’s own responsibility for authorized work, the access we use or compliance obligations that apply to our activities.
Neutral Review Requests
Optional Review Outreach gives eligible customers a neutral opportunity to provide honest feedback after a genuine experience. Customers decide whether to respond, which permitted destination to use, what rating to give and what to write.
Outreach must not select customers solely because they are expected to leave favorable reviews or route only satisfied customers to public review destinations. A private support option must not block dissatisfied customers from sharing honest public feedback.
Active review requests to customer lists are separate from the monitoring and response assistance included in capture 5 Complete. The email outreach described in our Email Terms does not include text messages or automated calls.
Prohibited Review Practices
capture 5 does not create, sell or knowingly assist fake, deceptive or manipulated customer reviews. Automated tools may assist an authorized business response, but they must not invent a customer experience.
No purchased, fabricated or traded reviews.
No fake customer identities or reviews from people without a genuine experience.
No misleading insider reviews or undisclosed relationships where disclosure is required.
No incentives conditioned on a particular rating or sentiment, and no incentives where the platform prohibits them.
No threats, intimidation, retaliation, groundless accusations or unlawful pressure to remove or change a review.
No selective outreach intended to distort ratings or review sentiment.
No instructions requiring misleading wording, a favorable rating or false claims.
We may refuse or pause affected work when a request conflicts with law, platform rules or these standards. Any suspension, termination or commercial remedy follows the accepted agreement and applicable law.
Platform Changes and Availability
Platforms may change policies, technical access, interfaces, permissions, verification processes, review rules, display formats or account eligibility. Outages and restrictions can affect connections or previously available features.
Where a change materially affects accepted work, capture 5 will address it within the agreed scope, which may involve a configuration update, an alternative method or a discussion of the affected service. A substitute must be appropriate to the actual permissions and requirements.
We do not promise uninterrupted access to an independent platform or control over its enforcement decisions. Material service changes and any applicable remedies remain subject to the accepted agreement and mandatory law.
What Platform Support Means
Platform support refers to the specific function available and accepted for that platform. It may involve a profile reference, permitted destination link, monitoring source, response assistance, authorized posting connection or reporting.
A destination link does not automatically include monitoring.
Monitoring does not automatically include automated or direct response posting.
Response assistance may require client approval or manual publication.
A connected account does not give capture 5 ownership or unrestricted control.
Support does not establish an official partnership or special publishing rights.
Different platforms can have different features, access rules and limitations.
Capabilities must be confirmed for the selected service, account, country and permissions. See Supported Review Platforms and the accepted order for the specific work included.
Website Connections and Booking Tools
A managed website may connect approved forms, hosting features, booking tools, analytics or other permitted services. The accepted scope determines which connections are included and who maintains each account.
The client must supply accurate destinations, availability and instructions, and authorize the necessary access. A link to a booking tool does not itself create a confirmed appointment, and an inquiry form does not automatically accept a paid order.
Independent tools may have their own terms, privacy practices, availability and account charges. Paid features or custom connections require approval where they are outside the accepted scope.
capture 5 remains responsible for the configuration and maintenance it accepts. A provider outage does not give us control over that provider, and this disclaimer does not excuse a configuration error caused by our own work.
Typed Website Chat and Automated Answers
The included website chat is a typed automated experience configured around approved business information. It is not a live person, a voice assistant or a promise of continuous human attendance.
Depending on the accepted setup, chat may answer business questions, capture contact details, qualify an inquiry and direct visitors to contact or booking options. Appointment functions depend on the actual connection and configuration.
Automated answers can be incomplete, inaccurate or outdated. The client must keep supplied information current and approve appropriate limits, contact directions and escalation instructions. Monitoring is performed within the agreed scope.
Important commitments, refunds, payments, sensitive advice or changes to an order require appropriate authorization. A chat response does not by itself create a paid agreement or guarantee a booking, lead or business result.
Visitors should avoid submitting passwords, complete payment details or unnecessary sensitive information through ordinary chat. Processing responsibilities follow the Privacy Policy, accepted agreement and any applicable Data Processing Addendum.
Country and Market Availability
capture 5 operates from the United States, including New Jersey. Service availability and platform functions can vary by country, region, language, business category and account type.
Serving a client in a market does not mean every connection is available there or that capture 5 maintains a local office, legal entity, government approval or platform partnership.
The client’s intended use must meet applicable local requirements. capture 5 remains responsible for duties that apply to its own work. Market-specific access, processing safeguards and accepted features should be confirmed before the affected work begins.
Customer Choice and Review Content
Customers control their own decision to leave a review and the content and rating they provide. The platform applies its publishing rules and may permit later editing or deletion.
capture 5 does not own a customer’s independent review merely because we monitored it or helped the business respond. Reusing review content on a website or in marketing requires appropriate rights, accurate presentation and any required disclosures.
A public response must not expose private customer details, sensitive service information or confidential form or chat records. Response assistance must follow approved information, posting permissions and applicable privacy requirements.
Review Reports, Disputes and Appeals
A client who believes a review or account decision violates a platform’s rules should use the platform’s official reporting or appeal process. An unfavorable opinion is not by itself proof of a policy violation.
capture 5 may assist with an appropriate report or operational steps where permitted and included. We do not guarantee review removal, restoration, a corrected rating, profile reinstatement or a particular support response.
We do not act as legal counsel or as a representative of an independent platform. Customer concerns and genuine service issues remain the client’s responsibility to address.
Responsibility for Platform-Related Claims
The client’s defense, indemnification and hold-harmless duties for platform-related third-party claims are those actually accepted in the Terms of Use or service agreement, subject to applicable law.
Relevant client conduct may include unauthorized account access, inaccurate supplied content, unlawful instructions, missing communication authority, platform-policy violations or issues arising from the client’s underlying products, services and customer experience.
This page does not create a separate unlimited indemnity or make the client responsible for every claim regardless of its cause. capture 5’s own acts, accepted obligations and non-excludable legal responsibilities remain subject to the agreement and applicable law.
Service Boundaries and Responsibility
Independent platform outcomes are outside capture 5’s decision-making authority. Responsibility for a loss or issue depends on its cause, the work accepted by the parties and applicable law.
This disclaimer does not exclude responsibility for capture 5’s own configuration errors, unauthorized actions or failures to perform accepted duties where the agreement or law requires responsibility. Any liability limits must be those validly accepted in the Terms of Use or service agreement.
Nothing here removes a mandatory consumer remedy, privacy right or other responsibility that applicable law does not permit the parties to exclude.
A more specific mutually accepted agreement may control the relevant service where lawful. Mandatory law and any applicable binding transfer clauses take priority over conflicting terms.
Publishing this page does not accept a paid order, authorize billing or establish marketing permission. Existing accepted scope, service-term and payment obligations are not changed by this page.
Updates to This Disclaimer
capture 5 may update this page to reflect platform changes, service features, technology, account access or legal requirements. The revised page will show an updated effective date.
Changes to accepted client terms must follow the applicable agreement’s amendment and notice process. Posting an update does not retroactively remove an accepted commitment or authorize a new processing purpose.
Client-specific features, fees, terms and remedies remain in the accepted service documents, subject to mandatory law.
Contact capture 5
Use the shared capture 5 contact form to ask about a platform, available connection, review destination or service limitation. Enter “Platform Question” in the notes.
Identify the business, relevant platform and feature you need help with. Include a public profile or page link if useful, but do not submit passwords, private account credentials, complete payment details or unnecessary customer information.
Active clients may also use the designated service contact channel in their accepted agreement.
capture 5 operates from New Jersey, United States.
