Review Platform Disclaimer

Third-Party Review Platforms Are Independent

capture 5 is an independent managed reputation service. capture 5 is not Google, Facebook, Yelp, Better Business Bureau, Trustpilot, Tripadvisor, Booking.com, Cars.com, DealerRater, CarGurus, Healthgrades, Zocdoc, Avvo, FindLaw, Capterra, Apple App Store, Google Play, Amazon, eBay, or any other third-party review platform, directory, marketplace, search engine, app store, social platform, or review destination.

Third-party platforms operate their own websites, applications, accounts, review systems, moderation systems, recommendation systems, ranking systems, publishing rules, content policies, and enforcement procedures.

Platform Names Are Used for Identification

References to Google, Google Business Profile, Google Maps, Facebook, Meta, Yelp, Better Business Bureau, Trustpilot, Tripadvisor, Booking.com, Cars.com, DealerRater, CarGurus, Healthgrades, Zocdoc, Avvo, FindLaw, Capterra, Apple, Google Play, Amazon, eBay, or another third-party platform are used to identify possible review destinations, profile pages, directories, marketplaces, app listings, or customer review locations.

• Platform names do not imply sponsorship.
• Platform names do not imply endorsement.
• Platform names do not imply approval.
• Platform names do not imply partnership.
• Platform names do not imply reseller status.
• Platform names do not imply application programming interface access, special access, account control, or preferred treatment.

Third-party trademarks, service marks, logos, platform names, and brand names remain the property of their respective owners.

capture 5 Does Not Control Review Platforms

capture 5 helps client businesses manage review outreach, approved review destinations, monitoring, response support, customer concern visibility, and related reputation activity.

capture 5 does not control the independent review platforms themselves.

• capture 5 does not control platform algorithms.
• capture 5 does not control review filtering.
• capture 5 does not control review publishing.
• capture 5 does not control review removal.
• capture 5 does not control platform rankings.
• capture 5 does not control search, map, directory, marketplace, profile, or app-store visibility.
• capture 5 does not control platform warnings, restrictions, suspensions, penalties, moderation decisions, verification requirements, or support responses.

Publishing, Filtering, Display, and Removal

Third-party review platforms may publish, delay, filter, hide, reject, remove, recommend, decline to recommend, rank, de-rank, flag, moderate, restrict, or decline reviews according to their own policies, systems, algorithms, and enforcement decisions.

• capture 5 cannot force a platform to publish a review.
• capture 5 cannot force a platform to display a review.
• capture 5 cannot force a platform to count a review toward a rating.
• capture 5 cannot force a platform to restore a review.
• capture 5 cannot force a platform to remove a review.
• capture 5 cannot guarantee that a submitted review will remain visible.
• capture 5 cannot guarantee that a review will affect a rating, score, ranking, recommendation, or profile visibility.

A platform decision may result from automated systems, manual moderation, customer activity, legal requests, account status, policy enforcement, fraud controls, or other processes outside capture 5’s control.

No Ranking, Search, or Visibility Guarantee

capture 5 does not guarantee search rankings, map rankings, local placement, profile visibility, review snippets, star displays, rating displays, recommendation status, platform placement, organic traffic, paid traffic, telephone calls, appointments, bookings, sales, revenue, or business growth.

• Review platforms may change ranking systems at any time.
• Search engines may change display rules at any time.
• Marketplace platforms may change review visibility at any time.
• App stores may change rating, sorting, display, or eligibility rules at any time.
• Customer behavior and review activity remain outside capture 5’s control.

Review Links and Approved Destinations

capture 5 may support approved review destinations through profile links, review-page links, directory links, custom approved links, business-provided URLs, or other routing methods available for the selected plan and platform.

• The client is responsible for providing accurate review links and platform destinations.
• The client is responsible for maintaining access to its own platform accounts and profiles.
• Platforms may change URLs, access rules, profile eligibility, review-page availability, technical access, or account permissions.
• A broken, changed, disabled, redirected, restricted, inaccurate, or unavailable link does not make capture 5 responsible for lost reviews, visibility, platform results, or business outcomes.
• capture 5 may decline a custom destination that creates legal, privacy, platform, security, reputation, customer-experience, or compliance risk.

Client Responsibility for Platform Rules

The client is responsible for understanding and complying with the terms, guidelines, policies, restrictions, and eligibility rules of each review platform, directory, marketplace, app store, or profile it chooses to use.

• The client is responsible for platform accounts, profile ownership, listings, account access, permissions, content, links, and platform compliance.
• The client is responsible for determining whether a platform permits review invitations and what solicitation practices are prohibited.
• The client is responsible for review responses that require client approval or direction and for ensuring that client instructions are accurate, professional, lawful, and platform-compliant.
• The client is responsible for penalties, restrictions, warnings, suspensions, removals, or account actions caused by the client, its personnel, its other vendors, its instructions, or its platform history.

capture 5 may refuse a platform destination, response, link, or instruction that appears to create legal, ethical, platform, privacy, security, customer-experience, or business risk.

Neutral Review Request Standard

capture 5 supports neutral review outreach following real customer experiences. Eligible customers receive an honest opportunity to provide feedback and may receive a direct way to contact the business when they need help.

• capture 5 does not select customers based on an expected rating.
• capture 5 does not gate customers based on sentiment.
• capture 5 does not pre-screen customers before providing a review opportunity.
• capture 5 does not suppress unfavorable customer feedback.
• capture 5 does not direct only favorable customers to public review platforms.
• capture 5 does not prevent dissatisfied customers from accessing approved public review destinations.
• capture 5 does not dictate, script, require, or pressure customer sentiment.

Prohibited Review Practices

capture 5 does not provide, support, sell, approve, or knowingly assist deceptive, fabricated, improperly incentivized, manipulated, or unlawful review activity.

• No fake reviews.
• No artificially generated fake customer reviews.
• No employee reviews presented as independent customer reviews.
• No owner, family, friend, insider, affiliate, or competitor reviews that violate law or platform rules.
• No reviews from people who did not have a genuine customer experience.
• No buying, selling, or trading reviews.
• No discounts, gifts, payments, rewards, or other incentives offered in exchange for positive reviews or where prohibited by law or platform policy.
• No threats, intimidation, retaliation, or pressure to remove, change, or avoid a review.
• No selective outreach designed to manipulate ratings.
• No instructions requiring positive sentiment, a particular rating, specific wording, staff names, or misleading claims.

Platform Changes and Availability

Independent platforms may change policies, technical access, review rules, invitation requirements, profile rules, verification requirements, account access, publishing systems, moderation systems, rankings, or display formats at any time.

• A platform may remove or restrict a review link.
• A platform may disable or limit reviews for a profile.
• A platform may require verification or additional account steps.
• A platform may change how reviews are displayed or counted.
• A platform may restrict review requests, solicitation, customer prompts, staff instructions, or on-site review activity.
• A platform may warn, suspend, disable, penalize, or restrict a profile under its own enforcement process.

capture 5 is not responsible for platform changes, outages, link failures, account-access changes, publishing restrictions, removed reviews, changed ratings, or independent enforcement actions.

What Platform Support Means

When capture 5 describes a platform as supported, covered, available, or included, it means the platform may be supported as an approved review destination, profile link, custom URL, routing destination, monitoring source, response destination, reporting reference, or client-approved customer path.

Exact functionality depends on the selected plan, client authorization, account permissions, country, business category, platform access, and third-party limitations.

• Supported does not always mean direct technical integration.
• Supported does not mean an official partnership.
• Supported does not mean platform endorsement.
• Supported does not mean special publishing rights.
• Supported does not mean capture 5 can access or control the client’s platform account.
• Supported does not mean every platform offers the same features.

Country and Market Limitations

capture 5 operates from the United States, including New Jersey.

Serving businesses across the United States, United Kingdom, Canada, Australia, New Zealand, Ireland, and English speaking countries does not mean every platform, feature, connection, or account function is available in every market.

• Platform functionality may vary by country, region, category, account type, language, and legal environment.
• Country coverage means capture 5 may provide service support in that market.
• Country coverage does not mean every review platform is available in every country.
• Country coverage does not mean capture 5 maintains a legal entity, office, tax registration, government approval, or platform partnership in each country.
• Clients remain responsible for local privacy, electronic-message, consumer-protection, advertising, review, platform, tax, and industry requirements.

Customer Choice and Review Content

Customer reviews are controlled by the customer and the applicable platform according to platform terms and applicable law.

capture 5 does not own reviews submitted to independent platforms and does not control the customer’s rating, review content, platform selection, timing, editing, deletion, or decision to leave a review.

• Customers may choose not to respond.
• Customers may choose not to leave a review.
• Customers choose their own review content.
• Customers choose their own rating.
• Customers may edit or delete reviews where the platform permits.
• Platforms may display, filter, reject, remove, or moderate reviews under their own rules.

Review Removal, Disputes, and Appeals

capture 5 does not guarantee review removal, review restoration, appeal success, dispute success, profile reinstatement, rating correction, platform support response, or another platform-enforcement outcome.

When a client believes a review violates a platform’s rules, the client is responsible for using the platform’s official reporting, appeal, dispute, moderation, or support process.

capture 5 may provide limited operational assistance where available and included, but capture 5 cannot make platform decisions and does not act as legal counsel, platform counsel, or a platform representative.

Client Responsibility for Platform-Related Claims

To the extent permitted by law and subject to the applicable Terms of Use, the client agrees to defend, indemnify, and hold harmless capture 5 and its owners, officers, employees, contractors, affiliates, agents, and authorized providers from applicable third-party claims, losses, investigations, penalties, damages, disputes, costs, and reasonable legal fees arising from:

• The client’s platform accounts, listings, links, profiles, content, access, permissions, or platform history.
• The client’s breach of platform rules.
• The client’s customer experience, products, services, personnel, contractors, operations, or customer disputes.
• Client instructions that violate law, platform rules, customer rights, or capture 5 policies.
• Client-provided customer information, customer permissions, lawful authority, or communication obligations.
• Reviews, ratings, review content, public responses, or customer claims relating to the client business.

Limitation of Responsibility

To the fullest extent permitted by law, capture 5 is not responsible for independent platform decisions, outages, restrictions, filtering, review removals, publishing delays, ranking changes, display changes, moderation, customer review content, customer sentiment, customer refusal to review, or business effects caused by an independent platform.

• No responsibility for lost reviews.
• No responsibility for hidden, filtered, rejected, or removed reviews.
• No responsibility for ratings that increase, decrease, or remain unchanged.
• No responsibility for platform warnings, restrictions, suspensions, or profile actions.
• No responsibility for customer review content, customer claims, or customer sentiment.
• No responsibility for platform-policy changes or enforcement decisions.
• No responsibility for changes in search, map, directory, marketplace, app-store, or profile visibility.

Relationship to Other Legal Terms

This Review Platform Disclaimer works together with the capture 5:

• Terms of Use and Service Terms
• Privacy Policy
• Disclaimer
• Cookie Policy
• Email Terms
• Opt-Out Policy
• Data Processing Addendum
• Applicable checkout terms, campaign agreements, order forms, invoices, and written service documents.

If this Review Platform Disclaimer conflicts with a more specific mutually accepted written agreement, the more specific agreement controls for the applicable client relationship and subject matter.

Updates to This Disclaimer

capture 5 may update this Review Platform Disclaimer to reflect changes in platforms, service functionality, account access, technology, business practices, or legal requirements.

Updated terms will be posted with a revised effective date. Material changes apply prospectively unless applicable law or a mutually accepted agreement permits different treatment.

A client’s accepted order documents continue to control the client’s specific pricing, service term, and plan-specific commitments.

Contact capture 5

Questions about this Review Platform Disclaimer, supported review destinations, account access, platform limitations, or available functionality may be sent using the contact information below.