Important information about capture 5’s website, service scope, automated tools and business results.
Effective date: October 6, 2026
General Disclaimer
The capture 5 website, pricing pages, resource pages, service descriptions, forms, examples, reports, emails, documents, graphics, videos, and related materials are provided for general business information and service-description purposes.
The website explains the general capture 5 service. The exact features, website page count, design and revision scope, maintenance, supported locations, platform coverage, outreach volume where applicable, fees, term, add-ons, and responsibilities for a specific client are controlled by the applicable pricing page, service agreement, order form, invoice, statement of work, or other accepted order document.
Nothing on the website should be interpreted as a guarantee of reviews, ratings, customer sentiment, publishing, search rankings, AI answer inclusion, website traffic, leads, bookings, revenue, legal compliance, reputation repair, or business performance.
This Disclaimer explains service limits. It does not remove capture 5’s obligation to perform the work it accepts in an order document or exclude any right, remedy or responsibility that applicable law does not permit the parties to exclude.
Service Description
capture 5 provides Managed Digital Presence for businesses. capture 5 Complete combines a managed website, SEO, AI Search Visibility, reputation monitoring and response assistance, and typed automated website chat.
Website build, hosting, mobile optimization, forms, contact setup, booking integration where appropriate, launch and reasonable ongoing maintenance within scope.
On-page and technical SEO work, indexation checks, sitemap work, internal linking, basic local optimization and continued optimization within package scope.
Content organization, clear business information, FAQ structure, appropriate schema, crawlability and search checks for AI Search Visibility.
Reputation monitoring, review organization, managed or automated response assistance, response oversight and reputation visibility on supported platforms.
Typed automated chat for business questions, lead capture, qualification, contact direction and configured appointment or booking direction.
Review Outreach is a separate optional service. Active requests to customer or contact lists, outreach volume and related communication work depend on the selected add-on and accepted scope.
Functionality depends on the agreed service, business authorization, supplied information, connected accounts, platform permissions and available integrations. A standard package does not mean unlimited development, unlimited locations or every third-party platform connection.
Managed Website Scope and Availability
The standard Managed Website Launch includes up to five pages based on an approved design selected by the client, with two initial revision rounds. Included work and reasonable ongoing maintenance follow the accepted scope and active paid service period.
The client supplies approved logos, colors, photographs or other assets, business details, service information, applicable pricing, a business description and a content summary. Website claims, offers, regulated statements and supplied materials require client approval and lawful rights to use them.
Additional pages, substantial design changes, custom functionality, extensive content work and larger websites may require a separate quote and approval.
Launch timing depends on complete content, account and domain access, permissions and timely approvals.
Hosting, forms and booking connections depend on available infrastructure, configured integrations and authorized access.
Mobile optimization does not promise identical appearance or behavior on every device, browser or external service.
No specific uptime, accessibility certification, security certification or regulatory certification is promised unless expressly included in writing.
Approved designs and routine maintenance do not replace the client’s industry-specific obligations. Domain arrangements, asset licenses, website handover, export availability and support after cancellation are controlled by the accepted order document and applicable licenses.
SEO Services
SEO work may include on-page optimization, titles and descriptions, page structure, internal linking, technical and indexation checks, sitemap work, basic local optimization and continued work within the package scope.
Search engines independently decide what to crawl, index, display and rank. An optimized page or submitted sitemap does not guarantee indexation, a ranking position, traffic, leads or a timeframe for results.
Performance depends on factors including competition, website history, content, technical access, location, search-system changes and accurate business information. Additional websites, extensive content programs, paid advertising and specialist work are included only when accepted in scope.
AI Search Visibility
AI Search Visibility work helps organize business information and website content for modern search systems. It may include entity clarity, FAQ structure, appropriate schema, crawlability checks, search and indexation checks, readable content formatting and Search Console connection or configuration when access is provided.
This work does not purchase placement or guarantee inclusion, a citation or an accurate summary in an AI-generated answer. Search and AI providers control their own sources, results and presentation. Structured data and clear content do not create an endorsement or partnership with a search provider.
The client must approve accurate business claims and keep supplied information current. AI search systems may show incomplete, outdated or incorrect information even when the client’s website is accurate.
No Legal or Professional Advice
capture 5 does not provide legal, privacy, regulatory, tax, accounting, financial, medical, advertising, licensing, or professional compliance advice.
Information provided through the website, forms, service materials, support communications, typed automated website chat, or client discussions is intended to explain the service and assist with ordinary business operations.
Clients remain responsible for obtaining advice from qualified professionals familiar with their business, industry, and jurisdiction.
Clients must determine whether their website claims and content, customer information, communications, review practices, privacy notices, and platform activity comply with applicable law.
Website language, approved designs, response language, and service processes are not legal opinions or guarantees of compliance.
Regulated businesses remain responsible for industry-specific privacy, licensing, professional, advertising, recordkeeping, and communication requirements.
Using capture 5 does not create an attorney-client, accountant, tax-advisor, medical, compliance-officer, or fiduciary relationship.
No Guaranteed Outcomes
capture 5 does not guarantee:
A specific number, frequency, or volume of customer reviews.
A specific star rating, positive feedback or favorable customer sentiment.
That a customer will open, click, respond, or leave a review.
That a review platform will publish, display, retain, rank, count, restore, or remove a review.
Search rankings, map placement, indexation, AI answer inclusion, citations, website traffic, calls, leads, appointments, bookings, purchases, revenue, or sales.
Removal, revision, replacement, or suppression of unfavorable reviews.
Resolution of a customer complaint or recovery of a customer relationship.
Continuous availability of any third-party platform, integration, connection, or account permission.
Results are influenced by customer experience, customer participation, data quality, business cooperation, platform rules, account access, market conditions, and other factors outside capture 5’s control.
Neutral and Authentic Review Practices
capture 5 is designed to support honest customer feedback following real customer experiences.
Customers receive a neutral opportunity to share honest feedback.
Customers are not selected based on an expectation that they will leave a positive review.
capture 5 does not filter, gate, pre-screen, suppress, or block customers based on expected sentiment.
capture 5 does not require a five-star review or dictate customer review wording.
capture 5 does not purchase, sell, create, fabricate, or arrange fake customer reviews.
capture 5 does not offer incentives in exchange for positive reviews.
capture 5 does not create undisclosed employee, insider, relative, or artificial customer reviews.
The client business must not direct capture 5 to perform conduct that violates consumer-review laws, advertising requirements, review-platform policies, or capture 5’s neutral review standards.
Independent Third-Party Review Platforms
capture 5 is independent from Google, Facebook, Yelp, Better Business Bureau, Trustpilot, and other review, social, search, marketplace, and directory platforms unless a relationship is expressly stated in writing.
Third-party platform names are used for identification and do not by themselves imply endorsement, sponsorship, certification, partnership, or affiliation.
Third-party platforms control their own publishing, filtering, moderation, display, ranking, removal, and account decisions.
Platforms may change account access, APIs, integrations, permissions, eligibility, policies, or technical functionality without notice to capture 5.
A platform may reject, delay, hide, filter, remove, decline to publish, or change the visibility of a review or response.
The client is responsible for maintaining accurate platform listings and authorized account access.
The client is responsible for complying with the terms and policies of every platform it chooses to use.
capture 5 cannot force a third-party platform to publish, display, rank, retain, restore, count, modify, or remove a review or public response.
Review Monitoring and Response Support
capture 5 may monitor review activity and prepare or post managed or automated responses when the agreed service scope, platform access, account permissions, and client authorization support that functionality.
Response language may consider the star rating, review content, business voice, platform context, and client instructions.
capture 5 may notify the business about a review, posted response, or customer concern.
capture 5 may decline to prepare or post language that appears deceptive, threatening, discriminatory, defamatory, unlawful, unsafe, or inconsistent with platform rules.
The business remains responsible for direct customer contact, refunds, repairs, account decisions, legal responses, and operational remedies.
capture 5 does not guarantee that every review will be detected or that a platform will accept or display a response.
Responses must follow the agreed business voice, posting permissions, approval settings and escalation instructions. capture 5 does not have authority to admit liability, approve refunds, settle disputes or make binding remedies on the client’s behalf unless the client expressly authorizes that action. A public response can have consequences; matters involving legal threats, safety concerns or sensitive information should be escalated for appropriate review.
Response assistance may use automated or AI-assisted tools with configured business information and response oversight. Replies consider the written feedback and context as well as the star rating. The service does not promise a human review of every message unless that level of approval is expressly included in the accepted scope.
Client Business Responsibility
The client business remains responsible for its customer relationships, customer experience, employees, contractors, products, services, promises, warranties, operations, platform accounts, and legal obligations.
The client is responsible for the accuracy and approval of website content, business information, review links, platform profiles, chat knowledge, prices, hours, booking details, claims, offers, instructions, and contact details.
The client is responsible for addressing customer concerns that require action by the business.
The client is responsible for refunds, warranties, service corrections, repairs, account decisions, and customer remedies.
The client is responsible for determining whether its use of capture 5 is lawful and appropriate for its industry and jurisdiction.
The client must obtain all notices, permissions, consents, lawful bases, and internal approvals required before providing customer information.
The client must keep customer exclusions, suppressions, opt-outs, and internal do-not-contact records accurate.
capture 5 supports the client’s digital presence but does not operate the client’s business or assume responsibility for the underlying customer experience. The client must supply lawful assets, necessary account access and timely approvals, and notify capture 5 when business information changes.
Customer Information and Communication Authority
capture 5 uses first-party customer information supplied by the client business to provide the agreed website, typed chat, lead capture, booking, reputation or optional Review Outreach service.
The client remains responsible for the customer relationship and for ensuring that customer information is lawfully collected, accurate, current, appropriate, and authorized for the requested use.
Do not submit purchased, rented, scraped, unrelated, cold-prospect, or third-party lead lists for review outreach.
For review outreach, do not submit people who did not have a genuine customer experience with the business.
Do not submit health information, medical details, complete financial information, government identifiers, passwords, children’s information, or unnecessary sensitive information.
The client is responsible for notices, permissions, lawful bases, consent, suppression lists, and communication restrictions.
capture 5 may reject, remove, isolate, or decline to process information that appears unlawful, unauthorized, inaccurate, unnecessary, sensitive, or inconsistent with capture 5 policies.
Optional Review Outreach emails may include operational unsubscribe and suppression handling. The client remains responsible for its own customer authority and any independent communications sent outside capture 5.
Website forms and chat may collect visitor questions, contact details and configured lead or booking information. The client must maintain appropriate notices and permissions for those features. Health-related businesses must not submit protected health information through ordinary forms, chat or outreach uploads without a separate written agreement and any legally required business associate agreement. A name or email address linked to healthcare services may itself be protected health information.
Examples, Testimonials, and Performance References
Examples, mockups, sample messages, testimonials, case studies, reports, illustrations, projections, comparisons, and performance references are provided for informational or illustrative purposes.
Past results do not guarantee future results.
An example may not reflect another business’s industry, location, customer base, review history, platform access, or underlying customer experience.
Sample language is not a promise that a customer or platform will react in a particular way.
Estimates, illustrations, and expected outcomes are not warranties or guaranteed projections.
Testimonials reflect the experience or opinion of the person or business providing them and may not represent typical results.
Actual results vary based on factors outside capture 5’s control, including customer participation, customer experience, business operations, market conditions, data quality, timing, and platform rules.
Real client testimonials and case studies must accurately reflect genuine experiences. A general disclaimer does not permit fabricated results, misleading comparisons, unsupported performance claims or omission of disclosures required by applicable law. A concept image, design mockup or sample interaction must not be represented as a completed client project or actual customer result.
Typed Website Chat and Automated Information
The capture 5 website uses typed automated website chat. The included customer chat is a typed widget for business questions, lead capture, qualification, contact direction and appointment or booking direction where configured. It is not a live human representative or a voice assistant.
Automated responses may be incomplete, delayed, outdated or incorrect.
Chat answers depend on approved business information, configuration, connected tools and available data.
Chat responses do not independently authorize paid work, modify an accepted order, guarantee service eligibility or make a binding quote.
Appointment direction does not guarantee availability or a completed booking unless the configured booking system confirms it.
Chat is not legal, medical, financial, regulatory, tax or professional advice and is not an emergency channel.
Users should not enter passwords, complete payment details, government identifiers, medical information or unnecessary sensitive information.
Important pricing, availability, billing, legal or service questions should be confirmed with the relevant business. Managed monitoring does not mean continuous human attendance or an immediate response to every conversation.
Website Information and Availability
capture 5 makes reasonable efforts to maintain accurate and current website information. Website content may nevertheless contain errors, omissions, delays, outdated descriptions, or incomplete information.
Website content, plan descriptions, service features, supported platforms, policies, and operating standards may change.
Website access may be interrupted by maintenance, hosting, security events, utility failures, internet outages, or third-party providers.
capture 5 is not responsible for reliance on cached pages, screenshots, copied text, search summaries, or unofficial third-party descriptions.
An accepted order document controls when website information conflicts with the client’s specific accepted terms.
International Service
capture 5 operates from the United States, including New Jersey.
Serving businesses across the United States, United Kingdom, Canada, Australia, New Zealand, Ireland, and English speaking countries does not mean capture 5 maintains an office, legal entity, government approval, professional license, tax registration, or platform partnership in every market.
International clients remain responsible for determining whether the service is lawful and appropriate in their jurisdiction.
Clients remain responsible for local privacy, electronic messaging, advertising, consumer-protection, tax, review, and professional obligations.
Platform coverage, monitoring, response access, and technical functionality may vary by country.
Information may be processed in the United States and through authorized service providers operating in other countries.
Nothing on the website should be interpreted as a legal opinion that capture 5 is suitable for every country, industry, regulated business, or use case.
Pricing, Billing, and Plan Information
The pricing page describes the current standard Complete package, separate Managed Website Launch, additional standard pages, optional Review Outreach and custom-scope options.
The client’s exact price, page count, revision scope, location coverage, platform coverage, outreach volume where applicable, payment schedule, service-start date, renewal, cancellation rights, and add-ons are controlled by the accepted order documents.
Standard Complete subscriptions are month-to-month from the start, with no required multi-month minimum commitment.
A sufficient cancellation request received before the next scheduled renewal stops that renewal. Service ends at the end of the current paid billing period unless an earlier date is agreed or required by law.
The recurring package fee, one-time launch fee, additional-page fees and optional outreach charges are separate items as described in the accepted order.
Custom, enterprise, multi-location, or special work may require separate pricing and written approval.
Currency conversion, banking, tax, VAT, GST, or payment-provider charges may be imposed independently of capture 5.
This Disclaimer does not replace the Terms of Use or an accepted order document. Review those documents before purchasing or authorizing payment.
The inquiry form starts a conversation with the capture 5 team. It is not a self-service purchase and does not itself authorize billing or a recurring subscription. Service scope and payment authorization are confirmed separately before paid work begins.
Limitations of Responsibility
To the fullest extent permitted by law, capture 5 is not responsible for losses, disputes, claims, penalties, customer complaints, platform actions, lost revenue, lost profits, reputation concerns, or business outcomes caused by matters outside capture 5’s reasonable control.
These matters may include:
Client-provided customer information, permissions, consent, notices, lawful bases, or data accuracy.
Incorrect review links, inaccurate business information, missing approvals, unavailable account permissions, or delayed client materials.
Internet, hosting, email, payment, software, platform, or other third-party service interruptions.
Events beyond capture 5’s reasonable control.
Additional disclaimers and liability limits are stated in the capture 5 Terms of Use and applicable order documents.
Nothing in this Disclaimer excuses capture 5 from performing accepted contractual obligations or excludes liability, legal duties or remedies that cannot be excluded under applicable law.
Relationship to Other Legal Documents
This Disclaimer works together with the capture 5:
Accepted service agreements, payment authorizations, order forms, invoices, and written service documents.
If this Disclaimer conflicts with a mutually signed agreement or accepted order document, the more specific accepted document controls for that service relationship.
Changes to This Disclaimer
capture 5 may update this Disclaimer to reflect changes in the website, services, technology, platforms, service providers, business practices, or legal requirements.
An updated Disclaimer will be posted with a revised effective date. Material changes apply prospectively unless applicable law or an accepted agreement permits different treatment.
An active order document continues to control the client’s specific price, service term, and plan commitments unless the parties agree otherwise.
Contact capture 5
Use the capture 5 contact form for questions about this Disclaimer. Enter “Disclaimer Question” in the notes and include the business name and the section that needs clarification.
Do not include passwords, complete payment details or unnecessary sensitive information. The team will explain any additional information or secure submission steps needed.
capture 5 operates from New Jersey, United States.
