Disclaimer

General Disclaimer

The capture 5 website, pricing pages, checkout pages, resource pages, service descriptions, forms, examples, reports, emails, documents, graphics, videos, and related materials are provided for general business information and service-description purposes.

The website explains the general capture 5 service. The exact features, customer volume, platform coverage, fees, term, add-ons, and responsibilities for a specific client are controlled by the applicable pricing page, checkout page, campaign agreement, order form, invoice, statement of work, or other accepted order document.

Service Description

capture 5 provides managed reputation services for businesses. Depending on the selected plan, connected platforms, business authorization, and account configuration, services may include:

• Email-based review outreach to eligible first-party customers supplied by the client business.
• Human Trust Video placement and approved business messaging.
• Neutral review requests and approved review-destination routing.
• Review activity monitoring where platform access and functionality allow.
• Professional public response preparation and posting on supported, connected platforms.
• Review notifications, posted-response notifications, and customer concern visibility.
• Unsubscribe, suppression, delivery, reporting, and performance oversight.

Platform coverage and available functionality vary by review destination, account permissions, third-party access, selected plan, and business location.

No Legal or Professional Advice

capture 5 does not provide legal, privacy, regulatory, tax, accounting, financial, medical, advertising, licensing, or professional compliance advice.

Information provided through the website, forms, service materials, support communications, website assistant, or client discussions is intended to explain the service and assist with ordinary business operations.

• Clients remain responsible for obtaining advice from qualified professionals familiar with their business, industry, and jurisdiction.
• Clients must determine whether their customer information, communications, review practices, privacy notices, and platform activity comply with applicable law.
• Website language, templates, response language, and service processes are not legal opinions or guarantees of compliance.
• Regulated businesses remain responsible for industry-specific privacy, licensing, professional, advertising, recordkeeping, and communication requirements.

Using capture 5 does not create an attorney-client, accountant, tax-advisor, medical, compliance-officer, or fiduciary relationship.

No Guaranteed Reviews, Ratings, or Business Outcomes

capture 5 supports a consistent and professional reputation process. It does not control customers, review platforms, search engines, market conditions, or the underlying customer experience.

capture 5 does not guarantee:

• A specific number of customer reviews.
• A particular star rating or average rating.
• Positive feedback or favorable customer sentiment.
• That a customer will open, click, respond, or leave a review.
• That a review platform will publish, display, retain, rank, count, restore, or remove a review.
• Search rankings, map placement, website traffic, calls, leads, appointments, bookings, purchases, revenue, or sales.
• Removal, revision, replacement, or suppression of unfavorable reviews.
• Resolution of a customer complaint or recovery of a customer relationship.
• Continuous availability of any third-party platform, integration, connection, or account permission.

Neutral and Authentic Review Practices

capture 5 is designed to support honest customer feedback following real customer experiences.

• Customers receive a neutral opportunity to share honest feedback.
• Customers are not selected based on an expectation that they will leave a positive review.
• capture 5 does not filter, gate, pre-screen, suppress, or block customers based on expected sentiment.
• capture 5 does not require a five-star review or dictate customer review wording.
• capture 5 does not purchase, sell, create, fabricate, or arrange fake customer reviews.
• capture 5 does not offer incentives in exchange for positive reviews.
• capture 5 does not create undisclosed employee, insider, relative, or artificial customer reviews.

The client business must not direct capture 5 to perform conduct that violates consumer-review laws, advertising requirements, review-platform policies, or capture 5’s neutral review standards.

Independent Third-Party Review Platforms

capture 5 is independent from Google, Facebook, Yelp, Better Business Bureau, Trustpilot, and other review, social, search, marketplace, and directory platforms unless a relationship is expressly stated in writing.

Third-party platform names are used for identification and do not by themselves imply endorsement, sponsorship, certification, partnership, or affiliation.

• Third-party platforms control their own publishing, filtering, moderation, display, ranking, removal, and account decisions.
• Platforms may change account access, APIs, integrations, permissions, eligibility, policies, or technical functionality without notice to capture 5.
• A platform may reject, delay, hide, filter, remove, decline to publish, or change the visibility of a review or response.
• The client is responsible for maintaining accurate platform listings and authorized account access.
• The client is responsible for complying with the terms and policies of every platform it chooses to use.

Review Monitoring and Response Support

capture 5 may monitor review activity and prepare or post professional responses when the selected plan, platform access, account permissions, and client authorization support that functionality.

• Response language may consider the star rating, review content, business voice, platform context, and client instructions.
• capture 5 may notify the business about a review, posted response, or customer concern.
• capture 5 may decline to prepare or post language that appears deceptive, threatening, discriminatory, defamatory, unlawful, unsafe, or inconsistent with platform rules.
• The business remains responsible for direct customer contact, refunds, repairs, account decisions, legal responses, and operational remedies.
• capture 5 does not guarantee that every review will be detected or that a platform will accept or display a response.

A professional public response does not establish fault, liability, settlement, or a promise that the customer’s concern will be resolved.

Client Business Responsibility

The client business remains responsible for its customer relationships, customer experience, employees, contractors, products, services, promises, warranties, operations, platform accounts, and legal obligations.

• The client is responsible for the accuracy of business information, review links, platform profiles, claims, offers, instructions, and contact details.
• The client is responsible for addressing customer concerns that require action by the business.
• The client is responsible for refunds, warranties, service corrections, repairs, account decisions, and customer remedies.
• The client is responsible for determining whether its use of capture 5 is lawful and appropriate for its industry and jurisdiction.
• The client must obtain all notices, permissions, consents, lawful bases, and internal approvals required before providing customer information.
• The client must keep customer exclusions, suppressions, opt-outs, and internal do-not-contact records accurate.

capture 5 supports the reputation process but does not operate the client’s business or assume responsibility for the underlying customer experience.

Customer Information and Communication Authority

capture 5 uses first-party customer information supplied by the client business to provide the contracted reputation service.

The client remains responsible for the customer relationship and for ensuring that customer information is lawfully collected, accurate, current, appropriate, and authorized for the requested use.

• Do not submit purchased, rented, scraped, unrelated, cold-prospect, or third-party lead lists.
• Do not submit people who did not have a genuine customer experience with the business.
• Do not submit health information, medical details, complete financial information, government identifiers, passwords, children’s information, or unnecessary sensitive information.
• The client is responsible for notices, permissions, lawful bases, consent, suppression lists, and communication restrictions.
• capture 5 may reject, remove, isolate, or decline to process information that appears unlawful, unauthorized, inaccurate, unnecessary, sensitive, or inconsistent with capture 5 policies.

Email communications may include operational unsubscribe and suppression handling. The client remains responsible for its own customer authority and any independent communications sent outside capture 5.

Human Trust Video

The Human Trust Video is intended to make the customer message feel more personal, recognizable, and connected to the business.

The video does not guarantee that a customer will watch, respond, leave a review, provide positive feedback, contact the business, or choose a particular review destination.

• The client is responsible for the truthfulness and accuracy of statements made in the video.
• The client is responsible for business claims, promises, guarantees, offers, endorsements, and representations included in the video.
• The video must not pressure customers toward a rating or specific review language.
• The video must not promise an incentive in exchange for a positive review.
• The video must not be used to filter, suppress, or discourage unfavorable customer feedback.

Examples, Testimonials, and Performance References

Examples, mockups, sample messages, testimonials, case studies, reports, illustrations, projections, comparisons, and performance references are provided for informational or illustrative purposes.

• Past results do not guarantee future results.
• An example may not reflect another business’s industry, location, customer base, review history, platform access, or underlying customer experience.
• Sample language is not a promise that a customer or platform will react in a particular way.
• Estimates, illustrations, and expected outcomes are not warranties or guaranteed projections.
• Testimonials reflect the experience or opinion of the person or business providing them and may not represent typical results.

Actual results vary based on factors outside capture 5’s control, including customer participation, customer experience, business operations, market conditions, data quality, timing, and platform rules.

Website Assistant and Automated Information

The capture 5 website may include an automated assistant powered by Ask Bennett or another approved technology provider.

Automated responses are provided for general information, website navigation, preliminary service questions, and contact routing.

• Automated responses may be incomplete, delayed, outdated, or incorrect.
• Assistant responses do not create a contract, guarantee service eligibility, modify pricing, or replace an accepted order document.
• Assistant responses are not legal, medical, financial, regulatory, tax, or professional advice.
• Users should not enter passwords, payment-card numbers, government identifiers, medical information, or unnecessary sensitive information into the assistant.
• Important pricing, legal, billing, platform, or service questions should be confirmed with the capture 5 team.

Website Information and Availability

capture 5 makes reasonable efforts to maintain accurate and current website information. Website content may nevertheless contain errors, omissions, delays, outdated descriptions, or incomplete information.

• Website content, plan descriptions, service features, supported platforms, policies, and operating standards may change.
• Website access may be interrupted by maintenance, hosting, security events, utility failures, internet outages, or third-party providers.
• capture 5 is not responsible for reliance on cached pages, screenshots, copied text, search summaries, or unofficial third-party descriptions.
• An accepted order document controls when website information conflicts with the client’s specific accepted terms.

International Service

capture 5 operates from the United States, including New Jersey.

Serving businesses across the United States, United Kingdom, Canada, Australia, New Zealand, Ireland, and English speaking countries does not mean capture 5 maintains an office, legal entity, government approval, professional license, tax registration, or platform partnership in every market.

• International clients remain responsible for determining whether the service is lawful and appropriate in their jurisdiction.
• Clients remain responsible for local privacy, electronic messaging, advertising, consumer-protection, tax, review, and professional obligations.
• Platform coverage, monitoring, response access, and technical functionality may vary by country.
• Information may be processed in the United States and through authorized service providers operating in other countries.

Nothing on the website should be interpreted as a legal opinion that capture 5 is suitable for every country, industry, regulated business, or use case.

Pricing, Billing, and Plan Information

Pricing pages and checkout pages are intended to describe the current standard plans and purchasing process.

The client’s exact price, customer volume, location coverage, platform coverage, payment schedule, initial service term, renewal, cancellation rights, and add-ons are controlled by the accepted checkout and order documents.

• Standard plans may include a 90-day initial service term as stated in the applicable order documents.
• Standard plans may continue month to month after the initial term until properly cancelled.
• Pricing is generally based on the selected plan, customer volume, business locations, platform coverage, and approved add-ons.
• Custom, enterprise, multi-location, or special work may require separate pricing and written approval.
• Currency conversion, banking, tax, VAT, GST, or payment-provider charges may be imposed independently of capture 5.

Limitations of Responsibility

To the fullest extent permitted by law, capture 5 is not responsible for losses, disputes, claims, penalties, customer complaints, platform actions, lost revenue, lost profits, reputation concerns, or business outcomes caused by matters outside capture 5’s reasonable control.

These matters may include:

• Client-provided customer information, permissions, consent, notices, lawful bases, or data accuracy.
• Client products, services, employees, contractors, operations, customer service, or underlying customer experience.
• Customer decisions, customer sentiment, review content, star ratings, or failure to respond.
• Platform publishing, filtering, moderation, ranking, removal, suspension, access, or policy decisions.
• Incorrect review links, inaccurate business information, missing approvals, unavailable account permissions, or delayed client materials.
• Internet, hosting, email, payment, software, platform, or other third-party service interruptions.
• Events beyond capture 5’s reasonable control.

Additional disclaimers and liability limits are stated in the capture 5 Terms of Use and applicable order documents.

Relationship to Other Legal Documents

This Disclaimer works together with the capture 5:

• Terms of Use and Service Terms
• Privacy Policy
• Cookie Policy
• Email Terms
• Opt-Out Policy
• Platform Disclaimer
• Data Processing Addendum
• Applicable checkout terms, campaign agreements, order forms, invoices, and written service documents.

If this Disclaimer conflicts with a mutually signed agreement or accepted order document, the more specific accepted document controls for that service relationship.

Changes to This Disclaimer

capture 5 may update this Disclaimer to reflect changes in the website, services, technology, platforms, service providers, business practices, or legal requirements.

An updated Disclaimer will be posted with a revised effective date. Material changes apply prospectively unless applicable law or an accepted agreement permits different treatment.

An active order document continues to control the client’s specific price, service term, and plan commitments unless the parties agree otherwise.

Contact capture 5

Questions about this Disclaimer may be sent using the contact information below.