First-party customers only
capture 5 is designed for customer names and email addresses supplied by the client after genuine customer experiences.
Trust Center
Responsible review growth begins with clear standards.
The capture 5 Trust Center brings together the policies, service terms, privacy standards, review practices, data responsibilities, billing terms, platform boundaries, and operating principles behind the managed reputation service.
Trust is the operating standard.
capture 5 uses client-provided first-party customer
information, email-based review outreach, neutral review
requests, customer choice, platform independence, and
clearly defined service responsibilities.
Core operating standards
The principles behind the capture 5 service.
These standards explain how capture 5 approaches customer information, review outreach, platform independence, response support, service commitments, and responsible reputation management.
Email-based outreach
Review outreach is conducted through managed email communications, not cold prospecting, purchased lists, or unrelated promotional messaging.
No review gating
capture 5 does not filter, gate, pre-screen, suppress, or route customers according to expected review sentiment.
No fabricated reviews
Fake, purchased, scripted, misleading, improperly compensated, or non-customer reviews are not supported.
Platform independence
Platform names identify possible review destinations. capture 5 does not claim control, endorsement, or preferred treatment from independent platforms.
No guaranteed outcomes
Review volume, ratings, publication, removal, rankings, customer sentiment, traffic, leads, and revenue are not guaranteed.
Managed response support
Monitoring, alerts, professional response preparation, and response posting may be supported when included, authorized, and available through the selected platform.
Clear commercial terms
Standard paid plans begin with a minimum 90-day initial term and continue month-to-month afterward unless accepted order documents state otherwise.
Data and security model
Limited information with defined responsibilities.
capture 5 is designed around client-provided customer names and email addresses used to provide authorized reputation services on behalf of the client business.
The client controls the customer relationship and remains
responsible for lawful authority, required notices,
permissions, information accuracy, customer opt-outs, and
appropriate use of the service.
Limited customer fields
Standard customer information is centered on customer names, email addresses, and operational service records.
No customer data broker model
Client-provided customer email information is not sold or rented to advertisers or data brokers.
Opt-out and suppression handling
Unsubscribe and suppression records may be maintained to honor customer preferences and reduce unwanted sending.
Shared security responsibility
capture 5, clients, authorized providers, payment systems, email providers, and review platforms each control different parts of the service environment.
Review compliance posture
Reputation support without pretending to control the review ecosystem.
capture 5 helps businesses manage review outreach, monitoring, professional responses, and customer concern visibility while keeping customer choice and platform independence clear.
Customers decide what to share.
Customers decide whether to respond, whether to leave a review, which approved destination to use, what rating to provide, and what content to write.
Independent platforms remain independent.
Google, Facebook, Yelp, Better Business Bureau, Trustpilot, and other platforms control their own rules, filtering, publishing, moderation, rankings, and account decisions.
Customer concerns can return to the business.
Approved outreach may provide customers with a direct way to contact the business when assistance is needed, without preventing access to approved review destinations.
Trust documents
Policies, terms, and standards in one place.
These documents explain the capture 5 service before purchase, onboarding, customer information submission, or ongoing use.
Terms
Terms of Use
Core website, service, business-use, responsibility, dispute, and legal terms.
View Terms of Use → PrivacyPrivacy Policy
How capture 5 handles website, client, customer, service, inquiry, and operational information.
View Privacy Policy → BillingBilling Policy
Recurring payment, initial-term, renewal, failed-payment, chargeback, refund, and cancellation terms.
View Billing Policy → AgreementCampaign Agreement
Service commitment, onboarding, customer information, payment, cancellation, and client responsibility terms.
View Campaign Agreement → EmailEmail Terms
Rules for email-based review outreach, customer information, unsubscribe handling, and deliverability.
View Email Terms → Opt-OutOpt-Out Policy
Customer unsubscribe handling, suppression records, communication preferences, and opt-out limitations.
View Opt-Out Policy → DataData Processing Addendum
Processor and service-provider terms for client-provided customer information and international processing.
View Data Processing Addendum → SecuritySecurity Overview
Security practices, vendor boundaries, client responsibilities, incident handling, and limitations.
View Security Overview → Use RulesAcceptable Use Policy
Prohibited review practices, customer information restrictions, system misuse rules, and enforcement rights.
View Acceptable Use Policy → PlatformsReview Platform Disclaimer
Third-party platform independence, publishing limitations, account boundaries, and affiliation disclaimers.
View Platform Disclaimer → CookiesCookie Policy
Website cookies, analytics, support tools, visitor technologies, and browser-control information.
View Cookie Policy → DisclaimerDisclaimer
No guaranteed reviews, ratings, rankings, sales, platform publication, professional advice, or business outcomes.
View Disclaimer →Questions before purchase or onboarding?
Businesses can contact capture 5 before selecting a plan, providing customer information, approving account materials, or beginning managed reputation services.
New Jersey-based with international service coverage.
Serving businesses across the United States, United Kingdom, Canada, Australia, New Zealand, Ireland, and English speaking countries.
United States
United Kingdom
Canada
Australia
New Zealand
Ireland
English speaking countries
Trust Center FAQ
Questions businesses ask before using capture 5.
These answers summarize important service boundaries. The applicable policies and accepted order documents provide the complete terms.
Does capture 5 guarantee reviews or five-star ratings?
No. capture 5 does not guarantee review volume, ratings, publication, removal, platform visibility, customer responses, traffic, leads, sales, or other business outcomes.
Does capture 5 filter dissatisfied customers away from public review sites?
No. capture 5 does not filter, gate, pre-screen, suppress, or route customers based on expected sentiment. Customers remain free to access approved review destinations.
What customer information does capture 5 use?
The standard service is designed around client-provided first-party customer names and email addresses, along with limited operational information needed to provide and document the service.
Does capture 5 sell customer email information?
No. Client-provided customer email information is not sold or rented to third-party advertisers or data brokers.
Can capture 5 respond to reviews for the business?
Professional response preparation or posting may be supported when included in the selected plan, authorized by the client, and permitted by available platform access.
Is capture 5 affiliated with independent review platforms?
capture 5 is independent. Platform names are used to identify review destinations unless a specific written agreement expressly states otherwise.
Are standard setup fees charged?
Standard plans do not include setup fees. Separately accepted custom, enterprise, integration, multi-location, or specially requested work may have additional fees.
What is the standard paid service commitment?
Unless accepted order documents state otherwise, standard paid plans begin with a minimum 90-day initial term and continue month-to-month after that term until properly cancelled.
A reputation service should build trust before, during, and after customer outreach.
capture 5 combines email-based review outreach, Human Trust Video, neutral review opportunities, approved review destinations, monitoring, professional response support, and direct customer contact paths within a clearly defined operating model.